APAR status
Closed as program error.
Error description
The Recovery Agent GUI can unexpectedly exit and crash when querying the available backup data from the server. The RecoveryAgent_040.sf log will show the Recovery Agent stops while processing the guest list from the server : [<timestamp>](1a38)->I6.XPR MOUNT : parsing repository tsm: <target_node_name>@<server> [<timestamp>](1a38)->I6.XPR MOUNT : Loaded VM 'vm1' [<timestamp>](1a38)->I6.XPR MOUNT : Loaded VM 'vm2' [<timestamp>](1a38)->I6.XPR MOUNT : Loaded VM 'vm3' [<timestamp>](1a38)->I6.XPR MOUNT : Loaded VM 'vm4' ... This can happen when unexpected data is received from the server causing a buffer overflow. The root cause of the unexpected data received from the server could not be found but the Recovery Agent should not crash and produce a more meaningful message. This behaviour was fixed in version 8.1.2.0 as documented in APAR IT18933 but is not fixed in version 8.1.4.0 Products affected: IBM Spectrum Protect for Virtual Environments: Data Protection for VMware Recovery Agent version 8.1.4 on Microsoft Windows x64 platform. IBM Spectrum Protect for Virtual Environments: Data Protection for Microsoft Hyper-V Recovery Agent version 8.1.4 on Microsoft Windows x64 platform. If you are using Data Protection for Microsoft Hyper-V version 8.1.4 refer to APAR IT25378. Customer/L2 Diagnostics In the Application Event log, a message will indicate the process crashed : Log Name: Application Source: Application Error Date: <timestamp> Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: Classic User: N/A Computer: <hostname> Description: Faulting application name: RecoveryAgent.exe, version: 8.1.4.0, time stamp: 0x57433ee8 Faulting module name: RecoveryAgent.exe, version: 8.1.4.0, time stamp: 0x57433ee8 Exception code: 0xc0000409 Fault offset: 0x00062577 Faulting process id: 0x1334 Faulting application start time: 0x01d23911ee0fab49 Faulting application path: C:\Syst\TSM\TSM4VE\mount\RecoveryAgent.exe Faulting module path: C:\Syst\TSM\TSM4VE\mount\RecoveryAgent.exe Report Id: 363ba689-a505-11e6-b43a-005056a9077d A report.wer file will be generated and can be checked to look for the exception code : >>> Sig[0].Name=Application Name Sig[0].Value=RecoveryAgent.exe Sig[1].Name=Application Version Sig[1].Value=8.1.4.0 Sig[2].Name=Application Timestamp Sig[2].Value=5797d441 Sig[3].Name=Fault Module Name Sig[3].Value=RecoveryAgent.exe Sig[4].Name=Fault Module Version Sig[4].Value=8.1.4.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value=5797d441 Sig[6].Name=Exception Offset Sig[6].Value=00062577 Sig[7].Name=Exception Code Sig[7].Value=c0000409 <===== <<< Exception Code = c0000409 means "stack buffer overflow". There will be no recoveryagent.exe dump file automatically generated upon this case. The Windows OS needs to be set up to enable abnormal exiting processes to generate a dump. | MDVPARTL 8.1.4.0-TIV_5725TVEVM | IT18933 Initial Impact: High Additional Keywords: tsm tdp4ve tsm4ve crash RA restore
Local fix
Verify the backup data consistency by testing a full restore : 'RESTORE VM'. If it cannot be recovered, consider to rename the original guest filespace and start a new backup series.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments Data * * Protection for VMware version 8.1.4 on all Microsoft Windows * * x64 platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is fixed in the IBM Spectrum Protect for Virtual * * Environments Data Protection for VMware Recovery Agent * * version 8.1.6 on all Microsoft Windows x64 platforms. * * Note 1: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Recover Agent will not crash.
Temporary fix
Comments
APAR Information
APAR number
IT24746
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2018-04-17
Closed date
2018-06-05
Last modified date
2018-06-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
RA
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
Document Information
Modified date:
13 February 2021