APAR status
Closed as program error.
Error description
Error Description: It is possible for the installation of the Virtual Environments package to fail when the Windows account being used contains a space. A pop up with the following text is displayed when this occurs. Error: Unable to access jarfile C:\Users\<account name before the space> So if the account being used is TEST USER, the message will be displayed as follows: Tivoli Storage Manager Versions Affected: 7.1.x and 8.1.x on Windows Customer/L2 Diagnostics: Review of the TDPVMwareInstallation.log file shows that the SUPPORTDIR contains a path with spaces in it. Property(C): SUPPORTDIR = C:\Users\<account name with spaces>\AppData\Local\Temp\4\{FD194425-98A7-4958-8198-B657820E8C 69} Further review of the log shows that when 1: vCenter_Validate: running ["D:\7.1.4-TIV-TSMVE-Windows\CD\tsm4ve\X64\..\extra\jre\jre\bin\ javaw.exe" -jar C:\Users\<account name with spaces>\AppData\Local\Temp\4\{FD194425-98A7-4958-8198-B657820E8C 69}\reg.jar -validate_any "<vcenter>" "<vcenter account>" "******"] Working Dir [C:\ProgramData] Initial Impact: Medium Additional Keywords: install installation space spaces user dir quote quotes
Local fix
Use an account without spaces to perform the installation.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments Data * * Protection for VMware Installation versions 7.1.0-7.1.8 and * * 8.1.0-8.1.4 running on Microsoft Windows platform. * **************************************************************** * PROBLEM DESCRIPTION: * * * * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the IBM Spectrum * * Protect for Virtual Environments Data Protection for VMware * * Installation package version 8.1.6 on all Microsoft Windows * * x64 platforms. * * Note 1: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Installation process will not fail.
Temporary fix
Comments
APAR Information
APAR number
IT22711
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-10-18
Closed date
2017-12-18
Last modified date
2017-12-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
install
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W"}]
Document Information
Modified date:
14 February 2021