Direct links to fixes
8.1.7.000-IBM-SPSRV-Linuxppc64le
8.1.7.000-IBM-SPCMS-WindowsX64
8.1.7.000-IBM-SPCMS-WindowsI32
8.1.7.000-IBM-SPCMS-Linuxx86_64
8.1.7.000-IBM-SPOC-WindowsX64
8.1.7.000-IBM-SPOC-Linuxx86_64
8.1.7.000-IBM-SPOC-Linuxs390x
8.1.7.000-IBM-SPOC-LinuxPPC64le
8.1.7.000-IBM-SPOC-AIX
8.1.7.000-IBM-SPSRV-WindowsX64
8.1.7.000-IBM-SPSRV-Linuxx86_64
8.1.7.000-IBM-SPSRV-Linuxs390x
8.1.7.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 7 (V8.1.7) Downloads
APAR status
Closed as program error.
Error description
dsmsvc service may crash while pruning activity log after writing following records in ACTLOG. yyyy-mm-dd hh:mm:ss ANR2102I activity log pruning Started: yyyy/mm/dd 00:00:00 entries are removed. yyyy-mm-dd hh:mm:ss ANR2103I Activity log completed: 652 sets away. yyyy-mm-dd hh:mm:ss ANR2244I deletion process for database volumes 2017/06/04 initiated (process ID 196148008). Excerpt from dsmsvc.err: ================================================================ ==== Exception generated: MM/DD/YYYY HH:MM:SS Module name: Unavailable Current version: 7.1.7.200 Build date: Apr 28 2017 11:33:58 Build Type: 64Bit ================================================================ ==== Crash dump file: C:\PROGRA~1\Tivoli\TSM\Server\dsmsvc.dmp Exception code: C0000005 (ACCESS_VIOLATION) at 00000000D9F10D33 Call stack: ... F()+Offset, File(Line#) ... ----------------------- ... Unavailable, Unavailable ... OutGetMsg()+A03, Unavailable ... StdPutMsg()+293, Unavailable ... outMsgfTrFL()+38, Unavailable ... AdmLogDeletionThread()+D57, Unavailable ... startThread()+141, Unavailable ... beginthreadex()+107, Unavailable ... endthreadex()+192, Unavailable ... BaseThreadInitThunk()+D, Unavailable ... RtlUserThreadStart()+21, Unavailable Exception handler complete. RC: 0 ================================================================ ==== Windows application eventlog showed the following error. Error YYYY/MM/DD HH:MM:SS ADSMServer 27 None ANR9999D: ADSM Exception Information: file = pkthread.c, line = 3613,Code = c0000005, Address = 000007FED9F10D33 Attempt to read data at address 21~ This crash may occur after upgrade IBM Spectrum Protect Server from 7.1.1.300 or lower level to 7.1.7.100 or 7.1.7.200 on Windows platform for other languages than English since language packs are missing from 7.1.7.100 and 7.1.7.200. Tivoli Storage Manager Versions affected: IBM Spectrum Protect 7.1.7.100 or 7.1.7.200 on all supported Windows for non-English platforms | MDVREGR 7.1.7.100-TIV_5698ISMSV | | MDVREGR 7.1.7.200-TIV_5698ISMSV | Initial Impact: Medium Additional Keywords: TSM crash messages language upgrade
Local fix
Copy the correct version of local language files from the 7.1.7.000 code. dsm***.hlp dsml***.dll where, "***" is the country code. For example, Japanese language files: dsmjpn.hlp dsmljpn.dll or install 7.1.7 Language Packs from 7.1.7 Install Package.
Problem summary
**************************************************************** * USERS AFFECTED: * * All IBM Spectrum Protect server users. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. * * This problem is currently projected to be fixed in level * * 8.1.7. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
This problem was fixed. Affected platforms for reported release: AIX, Linux, and Windows. Platforms fixed: AIX, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IT21444
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-07-18
Closed date
2018-07-01
Last modified date
2018-07-01
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.3"}]
Document Information
Modified date:
13 February 2021