Fixes are available
APAR status
Closed as program error.
Error description
On Windows if there is a file or folder C:\temp where the logged in user in Windows, that starts the Spectrum Control Windows services, does not have write privilege the Web Server fails to start due to "Failed to load tpccli.properties", the error looks like the following in messages.log of SC WebServer: [6/16/17 1:43:49:273 MST] 00000074 SystemOut O Failed to load tpccli.properties due to the following reason: C:\temp\msgTPCCLI.log (Access is denied.) ... [6/16/17 1:43:49:413 MST] 00000016 com.ibm.ws.kernel.launch.internal.FrameworkManager A CWWKE0084I: The server webServer is stopping because thread LargeThreadPool-thread-39 (00000074) called the method java.lang.System.exit: at java.lang.System.exit(System.java:338) at com.ibm.tpc.unifiedcli.server.rest.TpcCliRestFilter.initLogging( TpcCliRestFilter.java:203) at com.ibm.tpc.unifiedcli.server.rest.TpcCliRestFilter.init(TpcCliR estFilter.java:69) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.init(Filter InstanceWrapper.java:149)
Local fix
Install or upgrade to SC 5.2.14 on Windows. In Windows create a Windows user like: anesi01 which is not in Administrators, but is in Remote Desktop Users. Then when logged with Administrator, create the C:\temp folder and remove all the rights for the Administrators group and restart Web Server when logged in with user: anesi01.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Control 5.2.x users on Windows with special * * permissions configured on this file or folder: C:\temp * **************************************************************** * PROBLEM DESCRIPTION: * * This is a specific scenario when Spectrum Control is * * installed on Windows. * * * * If there is a file or folder C:\temp where the logged in * * user does not have write privilege to, if the user attempts * * to start the Spectrum Control Windows services, the Spectrum * * Control Web Server will fail to start due to an error: * * "Failed to load tpccli.properties". * * The error could be found in messages.log of Spectrum Control * * WebServer under the * * [installation_home]\wlp\usr\servers\webServer\logs\ * * The error looks like the following: * * * * 00000074 SystemOut O Failed to load * * tpccli.properties due to the following reason: * * C:\temp\msgTPCCLI.log (Access is denied.) * **************************************************************** * RECOMMENDATION: * * Apply fix maintenance when available * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following maintenance package: | refresh pack | 5.2-TIV-TPC-RP0015 - target August 2017 Fixed in IBM Spectrum Control 5.2.15 http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future refresh packs do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT21104
Reported component name
TPC ADVANCED
Reported component ID
5608TPCA0
Reported release
52D
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-06-21
Closed date
2017-06-30
Last modified date
2017-06-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TPC ADVANCED
Fixed component ID
5608TPCA0
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSNECY","label":"Tivoli Storage Productivity Center Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"52D"}]
Document Information
Modified date:
24 June 2022