IT20613: VM INSTANT RESTORE MIGHT FAIL WITH ANS2411E/ANS4907E WHEN USING NFS

IBM Spectrum Protectâ„¢ Client 7.1.8 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• VM Instant Restore to an NFS datastore can fail with the
  following in the error log:
  ANS2411E Instant Restore/Access of virtual machine 'MYvm' failed
  with rc = 6534
  ANS4907E Instant restore of VMware Virtual Machine 'MYvm'
  failed. target node name='MyDCname', data mover node
  name='MyLocalMP'
  The Spectrum Protect for Virtual Environments User Interface
  will show the following for the failed Task:
  ANS2434E The datastore 'MyNFSdatastore' was not found on host
  'host.ibm.com'.
  ANS2411E Instant Restore/Access  of virtual machine 'MYvm'
  failed with rc =6524
  ANS9372E (RC6524) Unable to create the virtual machine to be
  restored due to an invalid host name, datacenter name, or
  datastore name.
  Note: APAR IT12468 matches this APAR but for VMware vSAN
  environments. While APAR IT12468 provides a testflag for a local
  fix, that testflag will not work in this case.
  
  Initial impact: Medium
  
  
  Products affected:
  IBM Spectrum Protect Backup-Archive Client version
  7.1 on Windows and Linux platforms
  Note: The Backup-Archive Client is a prerequisite to using the
  Data Protection for VMware. In Data Protection for VMware
  environments, the Backup-Archive Client is also known as the
  data mover.
  
  This problem also affects IBM Spectrum Protect for Virtual
  Environments: Data Protection for VMware 8.1.0. If you are using
  Data Protection for VMware 8.1.0, refer to APAR IT20699
  

Local fix

• Run a FULLVM restore rather than Instant Restore
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware versions 7.1 and 8.1.0 running on all  *
  * Microsoft Windows x64 and Linux x86_64 platforms.            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Backup-Archive    *
  * Client version 7.1.8 on all Microsoft Windows x64  and Linux *
  * x86_64 platforms                                             *
  * Note 1: The Backup-Archive Client is a prerequisite to using *
  * the Data Protection for VMware. In Data Protection for       *
  * VMware environments, the Backup-Archive Client is also known *
  * as the data mover.                                           *
  * Note 2: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• NFS datastores are now correctly processed during Instant
  Restore operation.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IT20699

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

     UP

• R71L PSY

     UP