A fix is available
APAR status
Closed as program error.
Error description
When this issue is seen the application will not start and a Windows dialog box will be displayed that says: dsmc.exe - System Error The program can't start because MSVCR100.dll is missing from your computer. Try reinstalling the program to fix this problem. Products affected: IBM Spectrum Protect for Virtual Environments: Data Protection for VMware version 8.1.0 on Windows This problem also affects IBM Spectrum Protect Backup-Archive Client which is the data mover for Data Protection for VMware 7.1.6.5. If you are using Data Protection for VMware 7.1.6.5 refer to APAR IT20228. Initial Impact: Low Additional Keywords: TSM Tivoli Storage Manager IBM Spectrum Protect
Local fix
Copy the MSVCR100.DLL file from this location: %PROGRAMFILES%\Common Files\Tivoli\TSM\jvm80311\jre\bin into this location: %PROGRAMFILES%\Tivoli\TSM\baclient
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments Data * * Protection for VMware versions 7.1.6.5 and 8.1.0 running on * * all Microsoft Windows x64 platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * his issue is projected to be fixed in the Data Protection * * for VMware Data Mover version 8.1.2 on all Microsoft Windows * * x64 platforms * * Note 1: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Dsmc module can load MSVCR100.DLL library without issues.
Temporary fix
Comments
APAR Information
APAR number
IT20582
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-05-18
Closed date
2017-05-23
Last modified date
2017-05-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmc
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
R81W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
11 January 2022