IT19117: BACKUP VM FAILS WITH ANS2888E AND ANS0400E.

IBM Spectrum Protectâ„¢ Client 7.1.8 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• BACKUP VM fails with ANS2888E and ANS0400E below, although the
  license file tdp4vmw.lic is correctly located in the product
  directory.
  
  ===========================
  ANS2888E Backup VM Full VM Incremental is unable to run. A valid
  TSM for Virtual Environments license file (tdp4vmw.lic) cannot
  be located.
  ANS0400E License file could not be opened.
  ===========================
  
  This problem is not reproductive and is intermittent.  Due to a
  race condition between multiple threads, Tivoli Storage Manager
  Client incorrectly fails to detect license file.
  
  When this problem occurs, the failure of detecting license file
  can be logged in the Tivoli Storage Manager Client trace, as
  below.
  
  ===========================
  yyyy-mm-dd hh:mm:ss.mmm [pppppp] [ttttt] :
  ..\..\common\license\oemLayer.cpp(1561): =========> Entering
  checkRC()
  yyyy-mm-dd hh:mm:ss.mmm [pppppp] [ttttt] :
  ..\..\common\license\oemLayer.cpp(1590): checkVMLic():
  check_license() failed - file 'C:\Program
  Files\Tivoli\TSM\TDPVMware\tdp4vmw.lic'. rc = -1.
  yyyy-mm-dd hh:mm:ss.mmm [pppppp] [ttttt] :
  ..\..\common\license\oemLayer.cpp(1654): =========> checkRC():
  Exiting, rc = 2400
  ......
  yyyy-mm-dd hh:mm:ss.mmm [pppppp] [ttttt] :
  ..\..\common\vm\vmbackcommon.cpp(4558): ANS2888E Backup VM Full
  VM Incremental is unable to run.
  A valid TSM for Virtual Environments license file (tdp4vmw.lic)
  cannot be located.
  ===========================
  
  This issue is the same symptom as the following APARs that were
  fixed in 7.1.2, but still occurs with 7.1.6.
  IT04554: 7.1.1 VM BACKUP FAILS WITH ANS0400E LICENSE FILE COULD
  NOT BE OPENED.
  IT04723: 7.1.1 VM BACKUP FAILS WITH ANS0400E LICENSE FILE COULD
  NOT BE OPENED.
  
  | MDVPARTL 7.1.2-TIV-5698ISMCL |
  
  Tivoli Storage Manager Versions affected:
  Tivoli Storage Manager Client 6.3.0 or higher level on Windows
  and Linux platform.
  IBM Spectrum Protect Client 7.1.3 or higher level on Windows and
  Linux platform.
  
  
  Products affected:
  IBM Spectrum Protect Backup-Archive Client version
  6.3, 6.4, and 7.1 on Linux and Windows
  Note: The Backup-Archive Client is a prerequisite to using the
  Data Protection for VMware. In Data Protection for VMware
  environments, the Backup-Archive Client is also known as the
  data mover.
  
  This problem also affects IBM Spectrum Protect for Virtual
  Environments: Data Protection for VMware 8.1.0. If you are using
  Data Protection for VMware 8.1.0, refer to APAR IT19848.
  
  Initial Impact:
  Middle
  

Local fix

• Reduce the vmmaxparallel value.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware versions 6.3, 6.4, 7.1 and 8.1.0       *
  * running on all Microsoft Windows x64 and Linux x86           *
  * platforms.                                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Backup-Archive    *
  * Client version 7.1.8 on all Microsoft Windows x64 and Linux  *
  * x86 platforms                                                *
  * Note 1: The Backup-Archive Client is a prerequisite to using *
  * the Data Protection for VMware. In Data Protection for       *
  * VMware environments, the Backup-Archive Client is also known *
  * as the data mover.                                           *
  * Note 2: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• License detection was improved.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IT19848

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

     UP

• R71L PSY

     UP