Troubleshooting
Problem
Changing the authentication type from LDAP to the internal authentication for the Data Collection User results in the Data Collection Jobs failing in the IBM Collaborative Lifecycle Management Solution (CLM). This issue will occur in IBM Rational Quality Manager (RQM), IBM Rational Team Concert (RTC) and IBM Rational Requirements Composer (RRC).
Symptom
The two primary symptoms that you might see are:
- When running reports in each application, the reports will not have the most up to data in them
- If you view the Data Collection Job Status page in each application, you will see multiple failures for the various jobs.
For example:
Cause
Unknown
Resolving The Problem
In order to resolve this issue, you will need to manually reconfigure the Data Collection User in each application.
- Log in to the Jazz Team Server Administration page using a server admin
- RTC found in /jts/admin
- Click the Users link on the top of the page
- Open the LDAP user used for the Data Collection Jobs
- Remove Data Collector under Client Access Licenses
- Click Active Users
- Search for Data Collection User.
- If the user exists, assign the Data Collector license to that user.
- If the user does not exist, create a user with the name "Data Collection User", a user ID of "etl_user", and assign the Data Collector license
- Click the Server link on the top of the page
- Click Consumers (Inbound)
- Remove any Authorized Keys that have the name Jazz Reporting
- Register a name Consumer with the name Jazz Reporting
- Enter a password for the new Consumer in the Consumer Secret field
- Mark the Consumer as Trusted
- Click Register
- Find the newly created Authorized Key and copy the Consumer Key value
Note: The key value will look similar to: 40e6eb312e14457586953af7c3185cdf
- Hover over the Actions column for the Jazz Reporting Key and click the Edit Consumer Key icon
- Click Select User in the Functional User ID field
- Search for etl_user, click Add and Close
- Click the Reports link on the top
- Select Data Warehouse Connection under Configuration
- Enter your password in the Data Collection User Password or Consumer Secret field (use the password created in step 11)
- Paste the Consumer Key in the Data Collection User or Consumer Key field
- Type JTS in the XDC Authentication field
- Click the Preview link to review the changes
- Click Save
- Select Data Collection Jobs under Data Collection
- Paste the Consumer Key into the Consumer Key field and enter the password into the Consumer Secret field in each Data Collection Job
- Click Save
- Repeat steps 7 through 27 for each application
- QM found in /qm/admin
- CCM found in /ccm/admin
- RM found in /rm/admin ( from version 5.0 onwards)
The Jazz based products have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki. |
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Product Synonym
Rational Team Concert;Rational Quality Manager
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Document Information
Modified date:
16 June 2018
UID
swg21591743