Direct links to fixes
7.1.7.100-TIV-TSMSRV-WIN
7.1.7.100-TIV-TSMSRV-SolarisSPARC
7.1.7.100-TIV-TSMSRV-Linuxx86_64
7.1.7.100-TIV-TSMSRV-Linuxs390x
7.1.7.100-TIV-TSMSRV-Linuxppc64
7.1.7.100-TIV-TSMSRV-HP-UX
7.1.7.100-TIV-TSMSRV-AIX
IBM Spectrum Protect Server V7.1.7.X interim fix downloads
IBM Spectrum Protect Server V7.1 Fix Pack 8 (7.1.8.000) Downloads
APAR status
Closed as program error.
Error description
The IBM Spectrum Protect server can crash during a chunk lookup and encountering an unexpected error. This is caused by an ANR9999D message needing to be displayed, but the insert of the message itself is incorrect. Customer/L2 Diagnostics (If Applicable) The resultant call stack (taken from a Linux server in this instance) will show : Core was generated by `dsmserv'. Program terminated with signal 11, Segmentation fault. #0 0x0000003aae047e2c in vfprintf () from /lib64/libc.so.6 ================================================================ ========= vfprintf () from /lib64/libc.so.6 vsprintf () from /lib64/libc.so.6 sprintf () from /lib64/libc.so.6 PrepDispArgs (argP=0x7ffeed1f2350, inSpec=0x14fb030 "Error %d from %sFindChunkInPool.~", retMsgs=0x7ffeed1f2370, thisHdr=<value optimized out>, func=<value optimized out>, fileName=<value optimized out>, lineNum=0) at outvarg.c:895 outDiagfExt (func=0x14fb2a0 "FindSHAInDB", srcFile=0x14fa2b8 "smdedup.c", srcLine=2763, fmtStr=0x14fb030 "Error %d from %sFindChunkInPool.~") at outvarg.c:238 FindSHAInDB (sessP=0x7ffa5c116018, stgPool=<value optimized out>, SHA1value=0x7ffeed1f2630 "\003\330E\006\362\370h\267\213\353H^w\321\"\330I\201+s0000", chunkLen=57432, nodeId=0, chunkIsOnServerP=0x7ffeed1f264c) at smdedup.c:2762 Within the dsmffdc log, the following error is logged : [10-15-2016 10:33:47.599][ FFDC_GENERAL_SERVER_ERROR ]: (sddedup.c:1606) Exiting chunk lookup with error 9973 IBM Spectrum Protect Versions Affected: IBM Spectrum Protect versions 7.1.3 and above on all platforms Initial Impact: Low|Medium|High Medium Additional Keywords: TSM, Spectrum Protect, replication, core, dump, crash
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in levels 7.1.7.100 and 7.1.8.0. Note * * that this is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
This problem was fixed. Affected platforms: AIX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IT17596
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
71L
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-10-21
Closed date
2016-10-27
Last modified date
2016-10-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.3"}]
Document Information
Modified date:
13 February 2021