IT16030: DSMAGENT CRASHES WHEN MICROSOFT EXCHANGE DATABASE BACKUPS ARE QUERIED

IBM Spectrum Protectâ„¢ Client 8.1.0 Downloads and READMEs
IBM Spectrum Protectâ„¢ Client 7.1.8 Downloads and READMEs
IBM Spectrum Protect client 7.1.8.x interim fix downloads

APAR status

• Closed as fixed if next.

Error description

• When trying to list available backups using IBM Tivoli Storage
  Manager for Mail - Data Protection for Microsoft Exchange the
  query may start to list backups but then fails and the
  following message is logged to the standard output:
  -------------------------------------
  ANS1017E (RC-50)  Session rejected: TCP/IP connection failure.
  -------------------------------------
  
  In the Data Protection for Microsoft Exchange log file
  (tdpexc.log) will show:
  -----------------------------
  ANS1017E (RC-50)  Session rejected: TCP/IP connection failure.
  FMX5060E A Tivoli Storage Manager API error has occurred.
    Examine the Windows Event Logs and DSMERROR.LOG for
    additional details.
  -----------------------------
  
  The API error log of Data Protection for Microsoft Exchange
  will show:
  -------------------------
  ANS1017E Session rejected: TCP/IP connection failure.
  -------------------------
  
  The mutual error log of the dsmcad and dsmagent services will
  show:
  ---------------------
  ANS1577I The Windows console event handler received a 'Ctrl-C'
   console event.
  ---------------------
  
  The Windows application event log will show messages like:
  ------------------
  Task Category: Application Crashing Events
  Level:         Error
  Faulting application name: dsmagent.exe, version: 7.1.3.0,
   time stamp: 0x55c4fc6d
  Faulting module name: dsmagent.exe, version: 7.1.3.0,
   time stamp: 0x55c4fc6d
  Exception code: 0xc0000409
  Faulting application path:
   C:\Program Files\Tivoli\TSM\baclient\dsmagent.exe
  Faulting module path:
   C:\Program Files\Tivoli\TSM\baclient\dsmagent.exe
  ------------------
  
  You may not find a dsmagent.dmp dump file from the crash but a
  dump file may have been saved to a sub-directory of
  "C:\ProgramData\Microsoft\Windows\WER\ReportQueue\
  AppCrash_dsmagent*"
  
  The call stack of a dump file may show:
  ----------------------------------------
  dsmagent!__report_rangecheckfailure+0xe
  dsmagent!vssParseCompGroupName+0x966
  dsmagent!vssQueryBackup+0xac1
  dsmagent!vssHandleAllQuery+0x2ca
  dsmagent!diBackQuery+0x787
  dsmagent!diSessionManager+0x1a0
  dsmagent!sessionThread+0x3ee
  ----------------------------------------
  
  IBM Tivoli Storage Manager client versions affected:
  7.1 on all supported platforms
  
  Initial Impact: High
  
  Additional Keywords:
  tivoli storage manager spectrum protect tsm dsmagent
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager for Mail: Data Protection for         *
  * Microsoft Exchange server 6.3,6.4, 7.1                       *
  * Tivoli Storage Manager for Microsoft Exchange Server 3.1,    *
  * 3.2, 4.1                                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * SEE ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when it is available                      *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

• If there is a next release of Tivoli Storage Manager after 7.1,
  this APAR will be fixed in that next releaseb
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R63W PSN

     UP

• R64W PSN

     UP

• R71W PSN

     UP