Fixes are available
APAR status
Closed as fixed if next.
Error description
The documentation needs to be updated to indicate the limitations when protecting Hyper-V guests. Tivoli Storage Manager Versions Affected: IBM Spectrum Protect for Virtual Environments - Data Protection for Hyper-V version 7.1.x on Windows Customer/L2 Diagnostics (If Applicable) You may see the following errors In the dsmerror.log of the datamover running the backup: ANS5250E An unexpected error was encountered. TSM function name : StartSnapshotSet() TSM function : 'StartSnapshotSet() failed with error VSS_E_SNAPSHOT_SET_IN_PROGRESS. 0X80042316' TSM return code : -2147212522 You may see the following output when running "list writers all" WRITER "Microsoft Hyper-V VSS Writer" - Status: 11 (VSS_WS_FAILED_AT_POST_SNAPSHOT) - Writer failure code: 0x800423f3 (VSS_E_WRITERERROR_RETRYABLE) - Writer ID: {66841cd4-6ded-4f4b-8f17-fd23f8ddc3de} - Writer instance ID: {8460bc52-3eb7-4991-a06b-7108d577fd0e} You may see the following when running client service trace of the failing backup: HyperVUtility thread Agent 5================> 04/13/2016 09:12:22.770 [005064] [5584] : ..\..\common\vm\HyperV\vsssnap.cpp(1387): CreateSnaps() HyperV writer status is <800423f3> 04/13/2016 09:12:22.770 [005064] [5584] : ..\..\common\vm\HyperV\vsssnap.cpp(1479): CreateSnaps() Exiting with rc=4343. 04/13/2016 09:12:22.770 [005064] [5584] : ..\..\common\vm\utilitythread.cpp( 426): vddkUtilityThread: return from CreateSnap for vm 'TSBKUP01' with rc 4343 04/13/2016 09:12:22.770 [005064] [5584] : ..\..\common\ut\dsfifo.cpp( 484): fifoQgetNextWaitNoTS(0000006B6CD1A990): cbCanProceed=False. 04/13/2016 09:12:22.770 [005064] [5584] : ..\..\common\ut\dsfifo.cpp( 489): fifoQgetNextWaitNoTS(0000006B6CD1A990): Waiting for next object. Initial Impact: Medium Additional Keywords: TSM spectrum protect TDP4VE HYPERV backup
Local fix
Make sure there are no iSCSI disks attached to the Hyper-V guest before starting backup. To have a more complete information about about Hyper-V backup limitations, review the Microsoft document : "Considerations for backing up and restoring virtual machines" https://technet.microsoft.com/en-us/library/dn798286.aspx
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Tivoli Storage Manager for Virtual Environments Data * * Protection for Microsoft Hyper-V Installation and User's * * Guide V7.1.1 and V7.1.3 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR description. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Temporary fix
Comments
If there is a next release of Tivoli Storage Manager after 7.1, this APAR will be fixed in that next release
APAR Information
APAR number
IT15657
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71W
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-06-17
Closed date
2016-12-09
Last modified date
2016-12-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM VE DP MS HY
Fixed component ID
5725TVEHV
Applicable component levels
R71W PSN
UP
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Document Information
Modified date:
07 January 2022