Fixes are available
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
APAR status
Closed as program error.
Error description
Hitachi VSP G1000 probe failed with error: HWN021503E A device server operation cannot be completed. Check the log files and try the operation again. (see in the probe job log) The probe failed due to the new provider Hitachi Device Manager v8.1 used to manage the storage subsystems. All TPC versions are affected using Hitachi Device Manager v8.1 to manage Hitachi storage subsystems.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * TPC and IBM Spectrum Control customers using Hitachi Device * * Manager v8.1. * **************************************************************** * PROBLEM DESCRIPTION: * * The probe may fail with a NullPointerException while * * querying the CIMOM for extent data. * **************************************************************** * RECOMMENDATION: * * Apply fix maintenance when available. * ****************************************************************
Problem conclusion
While this is not an APAR to add support for Hitachi Device Manager v8.1, it will get the probe running for this version. The fix for this APAR is targeted for the following maintenance package: | refresh pack | 5.2-TIV-TPC-RP0010 - target 2Q16 Fixed in IBM Spectrum Control 5.2.10. http://www.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future refresh packs do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT13684
Reported component name
TPC ADVANCED
Reported component ID
5608TPCA0
Reported release
526
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-02-09
Closed date
2016-03-21
Last modified date
2016-03-21
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
STORAGE
Fix information
Fixed component name
TPC ADVANCED
Fixed component ID
5608TPCA0
Applicable component levels
R520 PSY
UP
R526 PSY
UP
R527 PSY
UP
R528 PSY
UP
R529 PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SSNECY","label":"Tivoli Storage Productivity Center Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"526"}]
Document Information
Modified date:
26 September 2021