Direct links to fixes
APAR status
Closed as program error.
Error description
A timing window exists where if the CANCEL PROCESS command is issued between tape mounts, the Tivoli Storage Manager can crash due to a NULL pointer being returned. This condition can be encountered when any process is being cancelled that used tape and is not limited to cancelling processes that are currently waiting on tape mounts. Tivoli Storage Manager Versions Affected: All 6.3 and 7.1 on all platforms Diagnostics: Review of the Activity Log should show the CANCEL PROCESS command being issued during a time period when processes that mount tapes, such as migration, reclamation, etc. are active. The process with tape activity in the Activity Log should have just finished with a volume right before the cancel happened. If the messages were not flushed to the Acivity Log before the crash, the following callstack will be seen when the dump file is analyzed: CALLSTACK adsmdll!asCancelMPReq+0x51 adsmdll!bfCancelMediaWaits+0x42 adsmdll!AfCopyCancel+0x32 adsmdll!procCancelProcess+0xc1 Initial Impact: High Additional Keywords: crash abend
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in level 7.1.5. Note that this is * * subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IT11834
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-10-22
Closed date
2016-02-04
Last modified date
2016-02-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.3"}]
Document Information
Modified date:
28 August 2023