Fixes are available
Fix packs for DataPower B2B Appliance version 6.0
Fix packs for DataPower Integration Appliance version 6.0
Fix packs for DataPower Service Gateway version 6.0
Fix packs for DataPower Service Gateway version 6.0.1
Fix packs for DataPower B2B Appliance version 6.0.1
Fix packs for DataPower Integration Appliance version 6.0.1
Fix packs for DataPower Service Gateway version 7.0
Fix packs for DataPower B2B Appliance version 7.0
Fix packs for DataPower Integration Appliance version 7.0
Fix packs for DataPower Gateway version 7.1
Fix packs for DataPower Gateway version 7.2
APAR status
Closed as program error.
Error description
In rare cases, when an unexpected restart occurs, the backtrace generated by DataPower may not be generated properly, making the interpretation of such error report by IBM Support more difficult. The CLI diag command "show task-freeze" may watchdog the appliance.
Local fix
In the meantime, you may work around that by disabling that feature in the configuration of the DataPower VM, either via the VMware console, or by editing the VM config file. Please find below a link with instructions to Change CPU Hot-Plug Settings: https://pubs.vmware.com/vsphere-4-esx-vcenter/index.jsp?topic=/c om.vmware.vsphere.vmadmin.doc_41/vsp_vm_guide/configuring_virtua l_machines/t_change_cpu_hotplug_settings.html
Problem summary
Affected are all Datapower configurations. When the appliance detects an error and produces watchdog backtrace, the resultant backtrace record included in an error report may be incomplete or corrupted, making the interpretation of such error report by IBM Support more difficult.
Problem conclusion
Fix is available in 6.0.0.17, 6.0.1.13, 7.0.0.10, 7.1.0.7 and 7.2.0.2 For a list of the latest fix packs available, please see: http://www-01.ibm.com/support/docview.wss?uid=swg21237631
Temporary fix
Comments
APAR Information
APAR number
IT11010
Reported component name
DATAPOWER
Reported component ID
DP1234567
Reported release
601
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-09-01
Closed date
2015-10-19
Last modified date
2015-11-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
DATAPOWER
Fixed component ID
DP1234567
Applicable component levels
R600 PSN
UP
R601 PSN
UP
R700 PSN
UP
R710 PSN
UP
R720 PSN
UP
Document Information
Modified date:
26 September 2021