APAR status
Closed as program error.
Error description
A Tivoli Storage Manager client auto-deployment can silently fail on RedHat 6.6+ and 7.0+ Linux operating systems due to a functional change within the included C++ libraries (glibc). Customer/L2 Diagnostics: Attempt to manually initiate the client deployment script on the affected Linux client. To do this, first identify the exact command issued by the scheduler during the failed deployment. To do this, review the client schedule logs for records that are similar to the following example: Executing Operating System command or script: /opt/tivoli/tsm/client/IBM_ANR_UNX/v7122/deployclient.sh> /opt/tivoli/tsm/client/IBM_ANR_UNX/v7122/upmin# schedule=lnx_deploy#domain=standard#server=tsm.ibm.com #port=1500#node=LINUX-TEST-1 Login to the affected system and execute the script manually using the information found in the dsmsched.log. For example: ■root@linux ~# /opt/tivoli/tsm/client/IBM_ANR_UNX/v7122 /deployclient.sh>/opt/tivoli/tsm/client/ IBM_ANR_UNX/v7122/upmin#schedule=lnx_dep loy#domain=standard#server=tsm.ibm.com#p ort=1500#node=LINUX-TEST-1 If this command returns the following, then you are impacted by this APAR: ./deployclient.sh■1490: cleanup■1233: releaseMutexLock■660: ./updatemgr/managemutex: not found ■No such file or directory Initial Impact: Medium Tivoli Storage Manager Versions Affected: All supported Tivoli Storage Manager clients on RedHat 6.6+ and 7.0+. Additional Keywords: TSM DEPLOY AUTODEPLOY AUTO DEPLOYMENT LINUX RHEL REDHAT DEPLOYCLIENT FAIL FAILS SHELL SILENT SILENTLY NOT UPGRADED
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Automatic client deployment for Tivoli Storage Manager * * Client versions 6.3, 6.4 and 7.1 running on RedHat Linux * * 6.6, 7.0 or more recent. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in levels 7.1.4. Note that this * * information is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Auto Deployment script is fixed so that it correctly processes ldd command output specific for newer RedHat Linux releases.
Temporary fix
Comments
APAR Information
APAR number
IT10808
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71L
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-08-20
Closed date
2015-10-27
Last modified date
2015-10-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
deploy
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R63L PSY
UP
R64L PSY
UP
R71L PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71L","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
27 October 2015