Fixes are available
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
APAR status
Closed as program error.
Error description
When TPC added support for SVC/V7000 firmware levels 7.3 (and up); functions relevant to earlier SVC/V7K firmware versions broke. The result is that the TPC GUI will report a "status 12" pop-up message which states: "GEN7022E: A server error occurred while retrieving performance data" To diagnose this problem: TPC Data server logs (server_0000x.log) will contain the following: com.tivoli.itsrm.common.GeneralException: GEN7022E at com.tivoli.itsrm.pm.server.svp.ReportHndlr.handlePerformanceRepo rt(ReportHndlr.java:1033) at com.tivoli.itsrm.pm.server.svp.ReportHndlr.getReportDataFromPM(R eportHndlr.java:764) at com.tivoli.itsrm.pm.server.svp.ReportHndlr.access$000(ReportHndl r.java:167) at com.tivoli.itsrm.pm.server.svp.ReportHndlr$WorkerThread.run(Repo rtHndlr.java:2315) Tracing this back to the Device Server's Performance Manager reporting API getPerfData method, we can see TPC encounter a DB2 return code indicating SQL numeric data conversion failure: 2015-07-01 10:59:52.582-0500 Default Executor-threa..202 PerfDataServiceTpc createPerfStatsData FATAL Exception in the performance data query for SQL: SELECT <huge select statement omitted> com.ibm.db2.jcc.am.SqlDataException: DB2 SQL Error: SQLCODE=-413, SQLSTATE=22003, SQLERRMC=null, DRIVER=3.65.77 The SQLCODE=-413 message is defined as Overflow occurred during numeric data type conversion. RECREATE STEPS: Run performance monitor jobs against SVC/V7000 firmware levels lower than 7.3 (in TPC versions 5.2.2+) and observe the GEN7022E message when creating performance reports in the standalone TPC GUI. ________________________________________________________________ DB2 Version used for Server: N/A The defect is against component: 5608TPC00 Server/Manager build/release (TPC): 5.2.6 ________________________________________________________________ Problem as described by customer: Failure to create SVC/V7000 performance reports Initial customer impact (low/med/high): high
Local fix
Exclude the "Readahead Percentage of Cache Hits" metric from the report definition.
Problem summary
**************************************************************** * USERS AFFECTED: * * Customers with TPC 5.2.6 or 5.2.7 and SVC older than 7.3. * **************************************************************** * PROBLEM DESCRIPTION: * * GEN7022E error will be seen from TPC stand-alone gui when * * viewing SVC performance report for storage systems, I/O * * groups, pools, host connections, volumes, and nodes. * **************************************************************** * RECOMMENDATION: * * Apply fix maintenance when available. * ****************************************************************
Problem conclusion
Formulas updated so that SVC level older than 7.3 will still be working properly. The fix for this APAR is targeted for the following maintenance package: | refresh pack | 5.2-TIV-TPC-RP0008 - target December 2015 http://www-01.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future refresh packs do not represent a formal commitment by IBM. The dates are subject to change without notice. | MDVREGR 5.2-TIV-TPC-RP0006 | | MDVREGR 5.2-TIV-TPC-RP0007 |
Temporary fix
Comments
APAR Information
APAR number
IT10360
Reported component name
TPC ADVANCED
Reported component ID
5608TPCA0
Reported release
526
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-07-27
Closed date
2015-09-08
Last modified date
2015-09-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
PM
Fix information
Fixed component name
TPC ADVANCED
Fixed component ID
5608TPCA0
Applicable component levels
R526 PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SSNECY","label":"Tivoli Storage Productivity Center Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"526"}]
Document Information
Modified date:
26 September 2021