Fixes are available
APAR status
Closed as program error.
Error description
Error Description: During a VM backup, the Tivoli Storage Manager client scheduler may crash when there is a low memory condition. Customer/L2 Diagnostics: The following entry will be reported in the dsmerror.log prior to crash as an indicator of low memory: ANS0361I DIAG: calloc() failed: Size <size> File ..\..\common\ut\traceplus.cpp Line 1050 Call stack: msvcr100.dll!00000000737ec01d() dsmcsvc.exe!vmVddkQueryVM(Sess_o * sessP, const wchar_t * fsName, const wchar_t * hlName, const wchar_t * llName, unsigned char objState, LinkedList_t * vmQueryList, nfDate * nfPitDateP, unsigned __int64 groupObjId, vmAPISendData * apiDataMoverP, unsigned char bNoRestoreOrder, unsigned char bNoGroupInfo) Line 8095 C++ dsmcsvc.exe!VmQryAllObjectsInJob(vmAPISendData * apiDataMoverP, const wchar_t * vmName, const wchar_t * fsName, unsigned long diskNum, unsigned __int64 snapObjId, LinkedList_t * * pQryRespList) Line 11401 C++ dsmcsvc.exe!VmGetCTLDataIf(vmAPISendData * apiDataMoverP, const wchar_t * vmName, const wchar_t * fsName, unsigned long diskNum, unsigned __int64 lastFullObjId, const wchar_t * filePathOnDisk, int * bPreviousBackupExistsP, LinkedList_t * * objQryRespList) Line 7266 C++ dsmcsvc.exe!VmSendData(vmBackupData_t * vmBackupDataP, int bWantCDF, nfVmObjInfoVM_t * nfVmObjInfoVmP) Line 4247 C++ dsmcsvc.exe!vmVddkBackupVM(vmData * vmDataP) Line 6868 C++ dsmcsvc.exe!vmBackupVM(vmData * vmDataP) Line 2569 C++ dsmcsvc.exe!tlVMSend(txnConsumerObject_t * txnConObjP, txnSpec_t * txnSpecP, DccBackupController * baCP) Line 1337 C++ dsmcsvc.exe!DccTxnConsumer::HandleQueue() Line 2940 C++ dsmcsvc.exe!DccTxnConsumer::Run(void * argP) Line 2625 C++ dsmcsvc.exe!DccTxnConsumer::DoThread(void * argP) Line 3421 C++ dsmcsvc.exe!startThread2(Threadstart * startInfoP) Line 1552 C++ dsmcsvc.exe!startThread(Threadstart * startInfoP) Line 1512 C++ msvcr100.dll!00000000737d1d9f() Unknown msvcr100.dll!00000000737d1e3b() Unknown kernel32.dll!000000007719b1bd() Unknown ntdll.dll!00000000773a6861() Unknown Initial Impact: Low Tivoli Storage Manager Versions Affected: 6.4 and 7.1 Windows and Linux x86 Additional Keywords: TSM VE
Local fix
Increase the amount of memory available to the client or if a non default VMMAXPARALLEL value is being used, lower this value to reduce client memory requirements.
Problem summary
**************************************************************** * USERS AFFECTED: * * Tivoli Storage Manager for Virtual Environments Data * * Protection for VMware versions 6.3, 6.4, and 7.1 running on * * all Microsoft Windows and Linux x86_64 platforms * * Tivoli Storage Manager for Virtual Environments Data * * Protection for Microsoft Hyper-V versions 7.1 running on * * Microsoft Windows Server 2012 and Server 2012 R2 platforms * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Tivoli Storage * * Manager Client on Windows and Linux x86_64 in levels 6.4.3 * * and 7.1.4. * * * * Note 1: The Tivoli Storage Manager (TSM) Client is a * * prerequisite to using the Data Protection for VMware. In * * Data Protection for VMware environments, the TSM Client is * * also know as the data mover. * * Note 2: The Tivoli Storage Manager (TSM) Client is a * * prerequisite to using the Data Protection for Microsoft * * Hyper-V. In Data Protection for Hyper-V environments, the * * TSM Client is also known as the data mover. * * Note 3: This is subject to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
The problem has been fixed and no longer occurs.
Temporary fix
Comments
APAR Information
APAR number
IT07302
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
64W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-02-23
Closed date
2015-05-13
Last modified date
2015-07-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmc
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R64L PSY
UP
R64W PSY
UP
R71L PSY
UP
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"64W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 January 2022