A fix is available
APAR status
Closed as program error.
Error description
The 7.1 Windows Backup-Archive client will crash during backup if an incompatible Windows HSM client is installed on the system. Note that HSM doesn't have to be configured and in use, just having the Windows HSM client installed is adequate to experience the crash. The Tivoli Storage Manager V7.1 Windows Backup-Archive client needs to be at the same version, release, and fix pack level (or higher fix pack level) as the HSM for Windows client. Stack from the .dmp file: dsmc!psGetNextTapeMigrFile+0x9d dsmc!psHSMBackMigr+0x60 dsmc!baIncremental+0xa98 dsmc!baProcessRequest+0xd0b dsmc!baRequestHandler+0x634 dsmc!DccTxnProducer::HandleQueue+0x240 dsmc!DccTxnProducer::Run+0x48b dsmc!DccTxnProducer::DoThread+0xb8 dsmc!startThread2+0x81 dsmc!startThread+0x9 msvcr110!beginthreadex+0x107 msvcr110!endthreadex+0x192 kernel32!BaseThreadInitThunk+0xd ntdll!RtlUserThreadStart+0x1d Initial Impact: Tivoli Storage Manager Versions Affected: 7.1
Local fix
Uninstall the Windows HSM client if it is not in use, install a compatible level of the Windows HSM client if HSM is in use.
Problem summary
**************************************************************** * USERS AFFECTED: Tivoli Storage Manager backup-archive * * client for Windows versions * * 7.1.0 - 7.1.1 * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in versions later than 7.1.2. * * Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
The problem has been fixed. An error message will be issued during backup/restore process if an incompatible HSM for Windows client is used.
Temporary fix
see local fix
Comments
APAR Information
APAR number
IT06803
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-01-28
Closed date
2015-03-04
Last modified date
2015-03-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 January 2022