A fix is available
APAR status
Closed as program error.
Error description
In Tivoli Storage Manager Client the following errors might occur running a system state backup: ANS0361I DIAG: MultiByteToWideChar returned error = 122, reason: The data area passed to a system call is too small. The problem can occur when the name length for a system state object exceeds 255 characters. The problem is known to occur on the Spanish language edition of Windows Server 2012 when FSRM is also configured. In this case, one of the FSRM component captions is: MACHINE NAME\SystemState\NULL\System State\SystemState\TSM\FULL\20141210153844\Top\SystemState\FSRM Global Configuration\Configuraciᄁn global de FSRM, incluidas las definiciones de plantillas, las definiciones de grupo de archivos, las reglas y propiedades de clasificaciᄁn y las configuraciones de informes y administraciᄁn de archivos que se aplican a todo el sistema\1\FSRM Writer' However this is not necessarily the only set of conditions for the problem to occur. Customer/L2 diagnostics: Gathering a Tivoli Storage Manager client trace (service and verbdetail enabled) will help to identify the object that it is failing. In the trace the following will be visible: 12/10/2014 15:39:39.496 [003924] [784] : ..\..\common\cu\cuqrepos.cpp(3281): Contents of verb (0x4d) BackQryRespEnhanced3, length: 564: fsID : 5 objType : 0x14 hl : \TSM\FULL\20141210153844\TOP\SYSTEMSTATE\FSRM GLOBAL CONFIGURATION\ ll : CONFIGURACIᅦ?N GLOBAL DE FSRM, INCLUIDAS LAS DEFINICIONES DE PLANTILLAS, LAS DEFINICIONES DE GRUPO DE ARCHIVOS, LAS REGLAS Y PROPIEDADES DE CLASIFICACIᅦ?N Y LAS CONFIGURACIONES DE INFORMES Y ADMINISTRACIᅦ?N DE ARCHIVOS QUE SE APLICAN A TODO EL SISTEMA\1\FSRM WRITER 12/10/2014 15:39:39.511 [003924] [784] : ..\..\common\winnt\osutl.cpp(1865): MultiByteToWideChar returned error = 122, reason: El ᅠrea de datos transferida a una llamada del sistema es demasiado pequeᄂa. 12/10/2014 15:39:39.527 [003924] [784] : ..\..\common\cu\cuqrepos.cpp(3658): cuGetBackQryResp: caught 136 Thus the client shows the protocol error RC_COMM_PROTOCOL_ERROR (RC 136 from common/ba/retcode.h). Tivoli Storage Manager Versions Affected: All Tivoli Storage Manager Clients on Windows platforms Initial Impact: HIGH Additional Keywords: ANS0361I 122 ANS1026E RC136 SYSTEMSTATE BACKUP
Local fix
Exclude the systemstate from backups operation
Problem summary
**************************************************************** * USERS AFFECTED: Backup-archive client version 6.2, 6.3, * * 6.4 and 7.1 running on Windows platforms. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be * * fixed in level 7.1.2. * * Note that this is subject to change at * * the discretion of IBM. * **************************************************************** *
Problem conclusion
The problem described in this APAR has been fixed so that it no longer occurs.
Temporary fix
Comments
APAR Information
APAR number
IT06157
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
63W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-12-23
Closed date
2015-02-06
Last modified date
2015-02-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"63W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 January 2022