APAR status
Closed as program error.
Error description
User complained that when they delete a Response Action from a Response Plan that was duplicated, they delete the action on the original response plan Steps to recreate: ------------------ 1. Go to Service Level-> Response Plans 2. Create a New Response Plan, assign it a ranking of 1 and applies to SR. Save the record 3. Click on the Response Actions Tab. Click the New Row button in the Actions pane. Add the action SR CREATECHANGE and save the record. 4. Click the duplicate Response Plan action 5. Record the id of the new Response Plan so you can search for it later on. Click Ok. 6. Click on the Response Actions tab. Use the delete icon to remove the action and save the record. 7. Search and select the original response plan. 8. Click on the Response Actions. You will see that the response action is now removed. 9. Search for the response plan created in step 3. 10. Click on Response Actions. You will see that the Response Action was not deleted.
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * All IBM Maximo for Service Provider * **************************************************************** * PROBLEM DESCRIPTION: * * When user delete a response plan action from a Responseplan * * that was duplicated, the system deletes the action of the * * original response plan record. * **************************************************************** * RECOMMENDATION: * * none * ****************************************************************
Problem conclusion
New validation included to distinguish the action of duplicate response plan.
Temporary fix
Comments
APAR Information
APAR number
IV67261
Reported component name
SERVICE PROVIDE
Reported component ID
5724R46SV
Reported release
751
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2014-11-25
Closed date
2014-12-04
Last modified date
2014-12-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Unknown
Fix information
Fixed component name
SERVICE PROVIDE
Fixed component ID
5724R46SV
Applicable component levels
R751 PSY
UP
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Document Information
Modified date:
04 December 2014