APAR status
Closed as program error.
Error description
Service request for add server to project comes in the inbox, havind the fillowing error: CTJZH8314E - An operation to BlueCloud failed with the following error message: Precondition Failed and detail: CTJZI1700E Remove servers initiated successfully. Problem initiating adding servers.. Cut from SystemOut: [7/10/14 11:07:45:519 CEST] 00000068 SystemOut O [maximo-ESCALATION. ESCPMZHBCONTCOMNODE][INFO][SR 7197] Script ING_AS_COPY_VST has Completed [7/10/14 11:07:45:519 CEST] 00000068 SystemOut O [maximo-ESCALATION. ESCPMZHBCONTCOMNODE][INFO][SR 7197] [7/10/14 11:08:06:223 CEST] 00000903 resourcemgmt E com.ibm.tivoli. prism.serviceorder.resourcemgmt.PoolAndHypervisorManager checkReservation CTJZI1506E Failed to fix floating reservations to physical hostplatforms: NullPointerException [7/10/14 11:08:06:225 CEST] 00000903 resourcemgmt W com.ibm.tivoli. prism.serviceorder.resourcemgmt.PoolAndHypervisorManager checkReservation java.lang.N ullPointerException at com.ibm.tivoli.prism.serviceorder.resourcemgmt. PoolAndHypervisorManager.refitHP(PoolAndHypervisorManager.java:2 23) at com.ibm.tivoli.prism.serviceorder.resourcemgmt. PoolAndHypervisorManager.changeFloatingReservationsToFixed (PoolAndHypervisorManager.java:201) at com.ibm.tivoli.prism.serviceorder.resourcemgmt. PoolAndHypervisorManager.checkReservation(PoolAndHypervisorManag er.java: 140) at com.ibm.tivoli.prism.serviceorder.resourcemgmt.RMSOAPImpl. provisionResources(RMSOAPImpl.java:809) at com.ibm.hipods.tpmpc.rm.ChangeProjectRMHelper. performApplicationChanges(ChangeProjectRMHelper.java:322) at com.ibm.hipods.tpmpc.action.ChangeProjectAction. performPendingChanges(ChangeProjectAction.java:389) at com.ibm.hipods.tpmpc.controller.CloudControllerImpl. approveOrRejectRequest(CloudControllerImpl.java:267) at com.ibm.hipods.tpmpc.controller.rest.ProjectNoun.put (ProjectNoun.java:252) at com.ibm.hipods.tpmpc.controller.rest.PendingServerCollection. put(PendingServerCollection.java:93) at com.ibm.hipods.tpmpc.controller.rest.RESTServlet.dispatch (RESTServlet.java:249) at com.ibm.hipods.tpmpc.controller.rest.RESTServlet.service (RESTServlet.java:97) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
Local fix
no workaround
Problem summary
Service Request fails in Cloud Management Subsystem due to data inconsistency.
Problem conclusion
We have created the cleanup workflows ISDMAutoClean and ISDMAutoSync to clean this data inconsistency.Customer should run this cleanup workflows regularly as a maintenance activity.
Temporary fix
Comments
APAR Information
APAR number
IV65617
Reported component name
TSAM (& INSTALL
Reported component ID
5724W7800
Reported release
724
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2014-10-07
Closed date
2015-02-20
Last modified date
2015-02-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSAM (& INSTALL
Fixed component ID
5724W7800
Applicable component levels
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFG5E","label":"Tivoli Service Automation Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"724"}]
Document Information
Modified date:
09 November 2020