APAR status
Closed as documentation error.
Error description
Product: Netcool/Impact Release: 6.1.1 Impact Guide has instructions to correct erratic server communication in a multiple network interface environment, which can be found at this URL... http://www-01.ibm.com/support/knowledgecenter/SSSHYH_6.1.1/com.i bm.netco olimpact.doc6.1.1/tsguide/ts_erratic_nameserver_multi_t.html?lan g=en the problem is the direction need to be update to make them clearer and easier to follow to avoid additional mistakes. Here are the clarifications (see marked after ---) from Impact Level 3: 1) on step 4 Run the nci_configuration_utility is this just for verification start and quit if cluster order is same on each cluster? OR when list is displayed as hostname (not IPadress), should an update be run to delete the hostnames and add the Ipaddresses? ---You need to change from using hostnames to using ip address. So you will need to remove the old entries and create new ones with the IP address. 2) during step 5 it is not clear what to change. directions are not clear, Maybe it should say something like ... To ensure that the host points to the IP address. Look for WC_defaulthost change host="*" to host="ipaddress" in the serverindex.xml file. ---You don't want to just change the WC_defaulthost entry. You will need to change all entries from host="*" to host="ipaddress" and all entries from host="hostname" to host="ipaddress" 3) for step 6 Should this be empty in most cases? both servers were empty nothing to remove.. ---Yeah, it is fine if it is empty. 4) direction use both $NCHOME and $IMPACT_HOME ... should one or the other, not both ---We should open a DOC APAR to change this.
Local fix
follow updates from Impact L3 in problem description above.
Problem summary
INCORRECT/UNCLEAR DOCUMENTATION INSTRUCTIONS TO CONFIGURE IMPACT WITH MULTIPLE NETWORK INTERFACE ENVIRONMENT
Problem conclusion
This will be fixed in the next release of the Impact 6.1.1 Troubleshooting Guide.
Temporary fix
Comments
APAR Information
APAR number
IV63440
Reported component name
NETCOOL/IMPACT
Reported component ID
5724O59IS
Reported release
611
Status
CLOSED DOC
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-08-12
Closed date
2014-10-10
Last modified date
2014-10-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSCP78Y","label":"Netcool\/Impact"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"611","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
10 October 2014