A fix is available
APAR status
Closed as program error.
Error description
TEMS forwards N status event when agent switches over even though the situation is true. (contact Damneet for further information)
Local fix
Problem summary
Monitoring server forwards N status event when agent switches over,even though situation is true. An agent is connected to RTEMS1 and situation A is true on the agent. Agent switches over to RTEMS2 and situation is still true on agent. The hub updates its tables with the new thrunode (RTEMS2). When RTEMS1 subsequently sends a clearing event, the hub forwards it to the destination event server. This causes the event server to close the event, even though it is still true.
Problem conclusion
The code had a gap wherein the flag that controls sending the clearing N events was missing a circumstance. That has been rectified now so that the clearing event from the previous monitoring server would only be forwarded to the event server if the the situation has become false on the agent after the switch to another monitoring server. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.3.0-TIV-ITM-FP0004
Temporary fix
Comments
APAR Information
APAR number
IV61417
Reported component name
TEMS
Reported component ID
5724C04MS
Reported release
623
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-06-11
Closed date
2014-11-18
Last modified date
2014-12-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TEMS
Fixed component ID
5724C04MS
Applicable component levels
R630 PSY
UP
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Document Information
Modified date:
15 December 2014