APAR status
Closed as program error.
Error description
Attribute WONUM does not exist when clicking on RELATE RECORDS button. Steps to Recreate: 1) Create a new Asset and set it to active. 2) From the newly created asset Record, Select Action and create an WorkOrder and a Ticket, from any type. 3) Go To Service Request app and create a new ticket. 4) Set the Asset created in the step 1 in the Asset field. In the asset lookup,Click on the View Work Details, a dialog will open. 5) In this dialog, in the work tab some records should be listes, select them all and click in relate records.
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * Users of Service Request * **************************************************************** * PROBLEM DESCRIPTION: * * Attribute WONUM does not exist when clicking on RELATE * * RECORDS * * button. * * * * Steps to Recreate: * * * * 1) Create a new Asset and set it to active. * * 2) From the newly created asset Record, Select Action and * * create * * an * * WorkOrder and a Ticket, from any type. * * * * 3) Go To Service Request app and create a new ticket. * * * * 4) Set the Asset created in the step 1 in the Asset field. * * In * * the asset * * lookup,Click on the View Work Details, a dialog will open. * * * * 5) In this dialog, in the work tab some records should be * * listes, select * * them all and click in relate records. * **************************************************************** * RECOMMENDATION: * * None * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance package: Release 7.5.0.7 of Base Services
Temporary fix
Comments
APAR Information
APAR number
IV59290
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
750
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2014-04-16
Closed date
2014-04-18
Last modified date
2014-04-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Maximo
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R750 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPPU","label":"Work Order Tracking"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"750","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
18 April 2014