IV19497: E-MAIL READER FAILS TO READ LOTUS NOTES E-MAILS

6.1.0-TIV-BSM-FP0004-zlinux
6.1.0-TIV-BSM-FP0004-windows
6.1.0-TIV-BSM-FP0004-solaris
6.1.0-TIV-BSM-FP0004-linux
6.1.0-TIV-BSM-FP0004-aix
6.1.0-TIV-BSM-FP0003-solaris
6.1.0-TIV-BSM-FP0003-aix
6.1.0-TIV-BSM-FP0003-zlinux
6.1.0-TIV-BSM-FP0003-windows
6.1.0-TIV-BSM-FP0003-linux
IBM Tivoli Business Service Manager V6.1.0 Fix Pack 2(6.1.0-TIV-BSM-FP0002)
IBM Tivoli Netcool/Impact V6.1.0 Fix Pack 2(6.1.0-TIV-NCI-FP0002)
IBM Tivoli Netcool/Impact V6.1.0 Fix Pack 4(6.1.0-TIV-NCI-FP0004)
IBM Tivoli Business Service Manager V6.1.0 Fix Pack 4(6.1.0-TIV-BSM-FP0004)
IBM Tivoli Netcool/Impact V6.1.0 Fix Pack 4(6.1.0-TIV-NCI-FP0004)

APAR status

• Closed as program error.

Error description

• In Impact 6.1 when trying to connect the e-mail reader service
  to
  a Lotus Notes DB, the conneciton is successful, but when
  attempting to read e-mails, the exceptions :
  
  Failed message 30: javax.mail.MessagingException: Missing start
  boundary
   at
  com.micromuse.response.email.MailRetriever.retrieveMessages(Mail
  Retrieve
  r.java:447)
   at
  com.micromuse.response.email.EmailEventFeedConnectionAdapter.ret
  rieveMes
  sages(EmailEventFeedConnectionAdapter.java:100)
   at
  com.micromuse.response.email.EmailEventFeedConnectionAdapter.wai
  tForEven
  t(EmailEventFeedConnectionAdapter.java:120)
   ... 2 more
  19 Mar 2012 13:55:02,736 INFO  [MailRetriever] Setting a new
  timeout :
  18 Number of Messages to be processed: 30
  19 Mar 2012 13:55:02,736 INFO  [MailRetriever] Setting a new
  timeout :
  18 Number of Messages to be processed: 30
  19 Mar 2012 13:55:02,736 INFO  [EmailReader] Error processing
  email
  com.micromuse.response.email.EmailDriverException: Unable to
  fetch
  messages
   at
  com.micromuse.response.email.EmailEventFeedConnectionAdapter.wai
  tForEven
  t(EmailEventFeedConnectionAdapter.java:122)
   at
  com.micromuse.response.email.EmailReader.run(EmailReader.java:18
  1)
   at java.lang.Thread.run(Thread.java:736)
  Caused by: com.micromuse.response.email.MailException; nested
  exceptions
  (30) are:
  Failed message 1: javax.mail.MessagingException: Missing start
  boundary
  Failed message 2: javax.mail.MessagingException: Missing start
  boundary
  Failed message 3: javax.mail.MessagingException: Missing start
  boundary
  Failed message 4: javax.mail.MessagingException: Missing start
  boundary
  Failed message 5: javax.mail.MessagingException: Missing start
  boundary
  Failed message 6: javax.mail.MessagingException: Missing start
  boundary
  Failed message 7: javax.mail.MessagingException: Missing start
  boundary
  Failed message 8: javax.mail.MessagingException: Missing start
  boundary
  Failed message 9: javax.mail.MessagingException: Missing start
  boundary
  Failed message 10: javax.mail.MessagingException: Missing start
  boundary
  Failed message 11: javax.mail.MessagingException: Missing start
  boundary
  Failed message 12: javax.mail.MessagingException: Missing start
  boundary
  Failed message 13: javax.mail.MessagingException: Missing start
  boundary
  Failed message 14: javax.mail.MessagingException: Missing start
  boundary
  Failed message 15: javax.mail.MessagingException: Missing start
  boundary
  Failed message 16: javax.mail.MessagingException: Missing start
  boundary
  Failed message 17: javax.mail.MessagingException: Missing start
  boundary
  Failed message 18: javax.mail.MessagingException: Missing start
  boundary
  Failed message 19: javax.mail.MessagingException: Missing start
  boundary
  Failed message 20: javax.mail.MessagingException: Missing start
  boundary
  Failed message 21: javax.mail.MessagingException: Missing start
  boundary
  Failed message 22: javax.mail.MessagingException: Missing start
  boundary
  Failed message 23: javax.mail.MessagingException: Missing start
  boundary
  Failed message 24: javax.mail.MessagingException: Missing start
  boundary
  Failed message 25: javax.mail.MessagingException: Missing start
  boundary
  Failed message 26: javax.mail.MessagingException: Missing start
  boundary
  Failed message 27: javax.mail.MessagingException: Missing start
  boundary
  Failed message 28: javax.mail.MessagingException: Missing start
  boundary
  Failed message 29: javax.mail.MessagingException: Missing start
  boundary
  Failed message 30: javax.mail.MessagingException: Missing start
  boundary
   at
  com.micromuse.response.email.MailRetriever.retrieveMessages(Mail
  Retrieve
  r.java:447)
   at
  com.micromuse.response.email.EmailEventFeedConnectionAdapter.ret
  rieveMes
  sages(EmailEventFeedConnectionAdapter.java:100)
   at
  com.micromuse.response.email.EmailEventFeedConnectionAdapter.wai
  tForEven
  t(EmailEventFeedConnectionAdapter.java:120)
   ... 2 more
  19 Mar 2012 13:55:02,978 INFO  [MailRetriever] Setting a new
  timeout :
  18 Number of Messages to be processed: 30
  
  =========
  
  Apprear in the netcool.log
  

Local fix

• None known
  

Problem summary

• Email reader fails to read lotus notes emails - when trying to
  connect the email reader service to lotus notes server, the
  connection is good, but it fails to read the emails due to the
  following exception: Failed message:
  javax.mail.messagingexception: missing start boundary
  

Problem conclusion

• A property to ignore the missing start boundary had to be added.
  The fix for this APAR is contained in the following maintenance
  package: |Fix Pack | 6.1.0-TIV-NCI-FP0002
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  NETCOOL/IMPACT

• Fixed component ID

  5724O59IS

Applicable component levels

• R610 PSY

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