Direct links to fixes
APAR status
Closed as program error.
Error description
When the request of ProductDisplay is processed the recently viewed catalog entries are not recorded and the following is seen in the trace.log: 3 -30de398d:13617426605:-7fe0 com.ibm.commerce.event.usertraffic.UserTrafficData.PMRDEBUG HttpServletRequest:com.ibm.ws.cache.servlet.CacheProxyRequest 9594 [3/16/12 1:00:25:782 CST] 0000002e WC_SERVER 3 -30de398d:13617426605:-7fe0 com.ibm.commerce.event.usertraffic.UserTrafficData.PMRDEBUG req.getPathInfo():null 9595 [3/16/12 1:00:25:782 CST] 0000002e WC_SERVER 3 -30de398d:13617426605:-7fe0 com.ibm.commerce.event.usertraffic.UserTrafficData.PMRDEBUG req.getServletPath():null
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce users on V7 who setup the Display Recently Viewed eMarketing Spot PROBLEM ABSTRACT: Display Recently Viewed espot doesn't display recently viewed catalog entries. BUSINESS IMPACT: The recently viewed items failed to display on the espot RECOMMENDATION:
Problem conclusion
This issue is fixed by resetting the request/response referenced by the request handler/controller object/device adapter to their original values after FilterChain.doFilter() is called. As a result UserTrafficData.parseEventData() contains valid information when RuntimeServletFilter calls WebControllerHelper.endRequestProcessFinal() and the recently viewed items are recorded properly. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
IV18135
Reported component name
WC BUS EDITION
Reported component ID
5724I3801
Reported release
600
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-03-26
Closed date
2012-06-28
Last modified date
2012-06-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3801
Applicable component levels
R600 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.0","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
28 June 2012