A fix is available
APAR status
Closed as program error.
Error description
After applyng 6.22 fp7, events that have a display item containing quotes are not processed correctly and fail to correlate properly after the display item is truncated during process prior to sending the event from the SUF to the TEMS. This causes the correlation of the events to fail since the display items no longer have an exact match. This issue is a result of the changes introduced for APAR IV04696 released in 6.22 fp7 which provided script changes for the SUF to address issues with white space in the display item of events. Those changes introduced an issue with the processing of display items with quotes.
Local fix
Local fix: Remove the quotes from the display items Recreate: 1. Create a situation that, when raised, will contain quotes in the situation_displayitem field. 2. Configure the situation to forward to OMNIbus EIF probe. 3. Clear or acknowledge the alert in the OMNIbus server. Results: 1. The situation in ITM is not updated. 2. The display item passed to ITM is incorrect, as observed in the event
Problem summary
Bi-directional synchronization of a situation event consisting of a display item with single or double quotes does not work. The external procedures that handle synchronization invoke shell or batch scripts that do not handle the quotes correctly.
Problem conclusion
External procedures will no longer be used to handle the bi-directional synchronization. Instead, database query commands that write directly to the Situation Update Forwarder cache file will be used. Note: The Tivoli EIF Probe for OMNIbus must be at level 10.4 or later. The probe must have the fix for escaped single-quotes, APAR IV03958, for the display item to be correct in OMNIbus. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.2.2-TIV-ITM-FP0009 | fix pack | 6.2.3-TIV-ITM-FP0002
Temporary fix
Comments
APAR Information
APAR number
IV14087
Reported component name
TEC GUI INTEGRA
Reported component ID
5724C04TG
Reported release
622
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-01-25
Closed date
2012-04-29
Last modified date
2012-06-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TEC GUI INTEGRA
Fixed component ID
5724C04TG
Applicable component levels
R622 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTLMS","label":"ITM TEC GUI Integration V6"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"622","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
28 June 2012