Direct links to fixes
APAR status
Closed as program error.
Error description
The VoucherAdjustment adjustment type is not issuing coupons to customers as expected. The system log indicates that the promotion is being qualified, and the PX_PROMOARG table records it being applied to the order, but no coupon issuances are being recorded in the PX_COUPON table for the customer to redeem.
Local fix
Problem summary
USERS AFFECTED: WebSphere Commerce users on v6 and v7 that make use of the promotion VoucherAdjustment adjustment type. PROBLEM ABSTRACT: Promotion coupons are not being issued to customers even though the promotion conditions are met. BUSINESS IMPACT: Shoppers were not being issued coupons into their coupon wallet. RECOMMENDATION:
Problem conclusion
A defect in the CouponDaemon class caused an exception to be raised, preventing the coupon from being recorded in the PX_COUPON table. Applying this iFix will resolve the exception in the CouponDaemon class by retrieving the required shopper information through a different code path. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
IV08614
Reported component name
WC BUS EDITION
Reported component ID
5724I3801
Reported release
600
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-10-03
Closed date
2011-12-16
Last modified date
2011-12-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3801
Applicable component levels
R600 PSY
UP
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Document Information
Modified date:
16 December 2011