Direct links to fixes
ITNMIP_Patch_V3.8.0.89_AIXPPC32
3.8.0-TIV-ITNMIP-Linux-REF-FP0007
3.8.0-TIV-ITNMIP-Solaris-REF-FP0007
ITNMIP_Patch_V3.8.0.89_Win32
IBM Tivoli Network Manager IP 3.9.0 Fix Pack 3, 3.9.0-TIV-ITNMIP-FP0003
IBM Tivoli Network Manager IP 3.9.0 Fix Pack 4, 3.9.0-TIV-ITNMIP-FP0004
IBM Tivoli Network Manager IP Edition 3.9.0 Fix Pack 5, 3.9.0-TIV-ITNMIP-FP0005
APAR status
Closed as program error.
Error description
There are two bugs here - if you could get a single APAR raised to cover both that would be good. I've attached a fixed Collector but please still raise an APAR. Bug 1: Is that the XML response from the SAM may not always include characters that the XML parser we use can parse. This causes the Collector to exit. I actually saw this bug at another customer and have had the fix waiting for the APAR which they never raised (I can't put any code changes into older versions without an APAR) Bug 2: It turns out that the XML data that fails to parse is part of a mass of data that we are unintentionally requesting from the SAM. The Physical Link download code code makes a request for a SAM object but forgets to limit the download to the top level object - basically we just want the device name but end up downloading ALL known data for the device from the SAM.. I assume this hasn't been seen before because if only affects one type of remote link.
Local fix
None. L3 has a Test Fix in the following: Fixed both of these issues in the Alcatel5620SamSoapCollector.pm which you need to copy to your $PRECISION_HOME/collectors/perlCollectors/ Alcatel5620SamSoap dir.
Problem summary
**************************************************************** * USERS AFFECTED: * * All ITNM 3.x release * **************************************************************** * PROBLEM DESCRIPTION: * * When discovering some Alcatel 5620 SAM installations it is * * possible that the Collector will exist due to unparsable XML * * data. * **************************************************************** * RECOMMENDATION: * * fix pack | 3.8.0-ITNMIP-FP0007 * * | fix pack | 3.9.0-ITNMIP-FP0001 * ****************************************************************
Problem conclusion
The Alcatel5620SamSoap Collector has been modified to prevent exit when unparsable XML is received (it will print an error instead). Also the unparsable XML originated due to an unintended full data download from certain devices during physical link discovery; this has been fixed too.
Temporary fix
Comments
APAR Information
APAR number
IV06477
Reported component name
TIV NETWK MGR I
Reported component ID
5724S4500
Reported release
380
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2011-08-17
Closed date
2011-08-18
Last modified date
2011-08-18
APAR is sysrouted FROM one or more of the following:
IV06470
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TIV NETWK MGR I
Fixed component ID
5724S4500
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSSHRK","label":"Tivoli Network Manager IP Edition"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"380","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
24 August 2023