IBM Support

MCSF 8.5 installation fails on Windows XP with an IBM JDK

Troubleshooting


Problem

MCSF 8.5 installation fails on Windows XP with an IBM JDK

Symptom

Caveat: The installation of MCSF 8.5 is not officially supported on Windows XP, but because so many Sterling Commerce employees and many customers use this operating system on their local PCs, we wanted to provide some helpful information. Windows Server 2008 is the only supported Windows-based operating system on which MCSF 8.5 was fully tested.

Problem: When attempting to install MCSF 8.5 on Windows XP using an IBM JDK (e.g. IBM JDK 1.6.0 that is shipped with WebSphere), the installation fails immediately with errors such as:

Error Message

BUILD FAILED
C:\WINDOWS\Temp\antinstall1\build.xml:108: exec returned: 2147483647

Total time: 0 seconds
org.tp23.antinstaller.InstallException: Error running the install, Your product Installation Failed. Please review your PreInstallSI.log in the install directory you selected for further details.
at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java: 88)
at org.tp23.antinstaller.runtime.ExecInstall.exec(ExecInstall.java:85)
at com.sterlingcommerce.woodstock.install.antinstaller.selfextract.SCISelfExtractor .main(SCISelfExtractor.java:156)
Caused by: org.tp23.antinstaller.InstallException: Your product Installation Failed. Please review your PreInstallSI.log in the install directory you selected for further details.
at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java: 78)
... 2 more
--- Nested Exception ---
org.tp23.antinstaller.InstallException: Your product Installation Failed. Please review your PreInstallSI.log in the install directory you selected for further details.
at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java: 78)
at org.tp23.antinstaller.runtime.ExecInstall.exec(ExecInstall.java:85)
at com.sterlingcommerce.woodstock.install.antinstaller.selfextract.SCISelfExtractor .main(SCISelfExtractor.java:156)

Resolving The Problem

The most common and effective resolution to this problem is to obtain a non-IBM JDK (e.g. BEA or Sun) to use with the installation. Be sure to update the JAVA_HOME and PATH environment variables to reflect the new JDK.

Retry the MCSF 8.5 installation; it should flow nicely.

Contact Sterling Commerce Customer Support with any questions or concerns.

[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

NFX8787

Product Synonym

[<p><b>]Function Area[</b><p>];Installation;IBM JDK;[<p><b>]Escalation ID[</b><p>];117693;167244;[<p><b>]Severity[</b><p>];Normal;[<p><b>]Type[</b><p>];NormalFix

Document Information

Modified date:
16 June 2018

UID

swg21552826

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