A fix is available
APAR status
Closed as program error.
Error description
Problem Description: TECWINAdapter goes down with Drwatson error when FQDomain=YES is set Failing TEC Component(s): -adapter- Customer/Recreate Environment: windows 2003 server Database: -n/a- TME Framework: 4.1.1 Install Method: Fresh TEC Server: TEC 3.9.0+FP06/FP07 Tec Gateway: TEC 3.9.0 Tec UI Server: TEC 3.9.0 Websphere server: -na/- Tec Console: -n/a- Endpoints: 4.1.1+34 Adapter: 3.9.0-TEC-FP07 TMR/TEC same machine: YES Affected Locale(s): -n/a- Collected Information : IZ07428.txt fqTrace.txt (Placed in ECUREP) Last Known Good Level: N/A L3 Acknowledged: Yes (LB) Recreate Steps/Correct information: (Defect) This problem was not recreated in the lab. - Observation: 1. In ipconfig output there is no domain name specified Primary Dns Suffix . . . . . . . : Connection-specific DNS Suffix . : 2. In DNS - windows hostname was specified as Aliases and not as actual hostname. 3. In tecad_win.conf FQDomain=YES is set 4. In format file all slots hostname, origin, fqhostname are defined as DEFAULT 5. nslookup returns correct result when queried using alias hostname. L3 supplied debug binary and collected crashdump file. L3 was able to fix the problem based on crash and further debug outputs received from customer site.
Local fix
specify domain name and it should appear in ipconfig (e.g specifying domain in Primary Dns Suffix)
Problem summary
**************************************************************** * USERS AFFECTED: Users of the TEC Windows Adapter **************************************************************** * PROBLEM DESCRIPTION: If no domain is configured or the * hostname is configured such that it does not match the dns * entry when FQDomain is set to YES, the adapter may abend **************************************************************** Additional checking needed to be added to handle these misconfigurations.
Problem conclusion
Split the function calls out of the method calls to add checks for bad values being returned due to misconfigurations. The fix for this APAR is contained in the following maintenance packages: | fix pack | 3.9.0-TIV-TEC-FP0008 Note: Search IBM Technical Support web site for maintenance package availability.
Temporary fix
Comment out FQDomain and cycle the adapter, or configure the correct domain name, and or make certain that the hostname matches the hostname (up to the first dot) as returned by nslookup.
Comments
APAR Information
APAR number
IZ07428
Reported component name
TIVOLI ENT.CONS
Reported component ID
5698TEC00
Reported release
390
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2007-10-26
Closed date
2008-01-08
Last modified date
2008-01-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TIVOLI ENT.CONS
Fixed component ID
5698TEC00
Applicable component levels
R390 PSY
UP
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Document Information
Modified date:
08 January 2008