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Cognos : Database connection fails intermittently(Oracle version 10.2.0.3)

Troubleshooting


Problem

Cognos : Database connection fails intermittently(Oracle version 10.2.0.3)

Symptom

We have seen instances were the Content Manager data source connection fails intermittently.

This issue is seen if the Oracle version is 10.2.0.3

Error Message

Connection failed

Resolving The Problem

Add the 'Open session commands' to set the cursor sharing to exact.
Root Cause:
Issue may be related to Oracle bug number #5863277.
Steps:
This setting can be defined at the database level or session level.
a) Database level setting has to be done on the Oracle Enterprise Manager Console or Database Control.
b) The session level setting can be done via the Cognos data source definition screen.
Log on as the administrator in Cognos Connection, Click on 'Tools - Directory'.
Open the properties sheet of the required data source.
Click on the 'Connection' tab.
Click on the 'Set' option of the 'Open session commands' line.
Add the commands in the dialog box. (See the "Administration and Security Guide" under the section 'Use Database Command', for more details on defining the XML statements.) For example:
<commandBlock>
<commands>
<sqlCommand>
<sql>ALTER SESSION SET CURSOR_SHARING= EXACT</sql>
</sqlCommand>
</commands>
</commandBlock>

Related documents:
1. Cognos 8 Administration and Security Guide - Chapter 5 - Manage Data Source Connections 2. Oracle forums on this error:

http ://forums.oracle.com/forums/thread.jspa?threadID=465415&tstart=0

3. Information on cursor sharing at:

http://www.psoug.org/r eference/cursor_sharing.html

[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

NFX4337

Product Synonym

[<p><b>]Severity[</b><p>];Normal

Document Information

Modified date:
16 June 2018

UID

swg21551597