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Ant run failed while installation of Sterling MC(S)F 8.x Base or Hot Fixes

Troubleshooting


Problem

Ant run failed while installation of Sterling MC(S)F 8.x Base or Hot Fixes

Symptom

While Installation of the Sterling Multi-Channel Fulfillment (MCF)/Multi-Channel Selling and Fulfillment (MCSF) application or any of the Hot fixes of the product, this error might come up.

Error Message

Total time: 0 seconds
org.tp23.antinstaller.InstallException: Error running the install, Ant run failed - examine the error logs for details
at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java: 88)
at org.tp23.antinstaller.runtime.ExecInstall.exec(ExecInstall.java:85)
at com.sterlingcommerce.woodstock.install.antinstaller.selfextract.SCISelfExtractor .main(SCISelfExtractor.java:105)
Caused by: org.tp23.antinstaller.InstallException: Ant run failed - examine the error logs for details
at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java: 78)
... 2 more
--- Nested Exception ---
org.tp23.antinstaller.InstallException: Ant run failed - examine the error logs for details
at org.tp23.antinstaller.runtime.exe.AntLauncherFilter.exec(AntLauncherFilter.java: 78)
at org.tp23.antinstaller.runtime.ExecInstall.exec(ExecInstall.java:85)
at com.sterlingcommerce.woodstock.install.antinstaller.selfextract.SCISelfExtractor .main(SCISelfExtractor.java:105)

Sometimes more specific errors are thrown like:

Exception in thread "main" org.tp23.antinstaller.InstallException: Couldn't readnull file.

Resolving The Problem

While Installation of the Sterling Multi-Channel Fulfillment (MCF)/Multi-Channel Selling and Fulfillment (MCSF) application or any of the Hot fixes of the product, this error might come up.
There are a few possibilities because of which this error might come up. Below listed are some of the check points which will surely help in resolving the issue.
  • Check if the Absolute path to the JDK and installation directory and correctly defined in the environment variables of the system.
  • Check whether the JDK is 32bit/64bit. Please note, MCF v8.0 and v8.2 do not support 64 bit JDKs for installation; if it is 64-bit, please use 32-bit. This should resolve the issue. MCSF v8.5 removes this restriction.
  • If the stack is complete as per the documentation guide and one still faces the issue, then try re-installing the JDK and Ant. Also, please use only the supported versions of Java and Ant (as mentioned in the documentation). So, please refer to the documentation for this information.
  • Check file and directory permissions for the installation. The installer requires full access. If you notice errors thrown when accessing some file, this could be the problem.

[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

NFX7487

Product Synonym

[<p><b>]Function Area[</b><p>];Installation;[<p><b>]Escalation ID[</b><p>];99813, 120224;[<p><b>]Severity[</b><p>];Normal

Document Information

Modified date:
16 June 2018

UID

swg21551534

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