APAR status
Closed as program error.
Error description
In Service Request application, when you apply a Service Request template, you will get this error: BMXAA4183E - Constructor not found. Use database configuration to check the field class registered and ensure that it is valid and included in the deployment. Steps to Replicate: A. Create a Ticket Template 1. Go to Service Desk > Ticket Templates > Create new record Template: 1010 Description: Test template Class: SR 2. Save > Change status to ACTIVE B. 1. Go to Service Desk > Service Requests > Create new record Just fill in the Reported By field: e.g. WILSON 2. Save 3. Select Action > Apply Service Request Template 4. In Apply Service Request Template window, pick the template we created (1010) 5. Click OK - then the error will appear. "BMXAA4183E - Constructor not found. Use database configuration to check the field class registered and ensure that it is valid and included in the deployment."
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO * **************************************************************** * PROBLEM DESCRIPTION: * * IV97200 APPLYING A TICKET TEMPLATE TO A SERVICE REQUEST * * FAILS WITH AN ERROR * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following maintenance package: | release\fix pack | Interim Fix for Release 7.6.0.9 Product
Temporary fix
Comments
APAR Information
APAR number
IV97200
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-06-14
Closed date
2017-06-15
Last modified date
2017-06-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R760 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPPU","label":"Work Order Tracking"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
15 June 2017