APAR status
Closed as program error.
Error description
1. Go to Assets - Failure Codes and create a Failure Code FC1 2. Add a problem P1 in the Problems tab via the New Row button 3. Add a cause C1 in the Causes for P1 tab 4. Add a remedy R1 in the Remedies for C1 tab. 5. Add a new Failure Code : Repeat the steps 1-4 above for a new Failure Code FC2 (add a problem P2, cause C2, remedy R2) 6. Go to Assets - Location and create a new Location L1 7. Apply to Primary System 8. Add Boiler as the Parent 9. Apply Failure Class FC1 to this Location 10. Activate this Location L1 11. Create a new Location L2, repeat steps 6-7-8 12. Apply Failure Code FC2 to this location 13. Activate Location L2 14. Go to Assets - Assets 15. Create a new Assest A1 and associate it with Location L1, apply Failure Class FC1 and change status to active 16. Create a new Assest A2 and associate it with Location L2, apply Failure Class FC2 and change status to active 17. Go to Work Orders - Work Order Tracking and create a new Work Order : 1208 18. Apply location L1 and Assest A1 to this WO and choose Problem code P1 19. Save Work Order 20. Go to Failure Reporting tab and check Failure Codes table, there the problem code P1 shows in the Failure Codes section (CORRECT) 21. In the WO main tab, change to location to L2 and click on the question mark: a warning pop-up shows, click Yes to apply L2. 22. Now the Problem Code field is empty. 23. Click on the Select Value icon for the Problem Code field and choose P2 from the pop-up 24. After this selection, P2 is correctly populated, - There is a slight deviation in the client's 7507 environment where, in client case, the value reverts to P1 - However, the main issue is as described below in Step 25. 25. Checking the Failure Reporting tab, there is no Failure Codes section present (THIS IS THE ISSUE) The expectation is that the Failure Codes section should contain Problem Code P2
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Maximo users * **************************************************************** * PROBLEM DESCRIPTION: * * In Work Order Tracking on the Failure Reporting tab, the * * Failure Codes section and table window disappear. * **************************************************************** * RECOMMENDATION: * **************************************************************** 1. Go to Assets - Failure Codes and create a Failure Code FC1 2. Add a problem P1 in the Problems tab via the New Row button 3. Add a cause C1 in the Causes for P1 tab 4. Add a remedy R1 in the Remedies for C1 tab. 5. Add a new Failure Code : Repeat the steps 1-4 above for a new Failure Code FC2 (add a problem P2, cause C2, remedy R2) 6. Go to Assets - Location and create a new Location L1 7. Apply to Primary System 8. Add Boiler as the Parent 9. Apply Failure Class FC1 to this Location 10. Activate this Location L1 11. Create a new Location L2, repeat steps 6-7-8 12. Apply Failure Code FC2 to this location 13. Activate Location L2 14. Go to Assets - Assets 15. Create a new Assest A1 and associate it with Location L1, apply Failure Class FC1 and change status to active 16. Create a new Assest A2 and associate it with Location L2, apply Failure Class FC2 and change status to active 17. Go to Work Orders - Work Order Tracking and create a new Work Order. 18. Apply location L1 and Assest A1 to this WO and choose Problem code P1 19. Save Work Order 20. Go to Failure Reporting tab and check Failure Codes table. The problem code P1 shows in the Failure Codes section (CORRECT) 21. In the WO main tab, change to location to L2 and click on the question mark: a warning pop-up shows. Click Yes to apply L2. 22. Now the Problem Code field is empty. 23. Click on the Select Value icon for the Problem Code field and choose P2 from the pop-up 24. After this selection, P2 is correctly populated, 25. Checkthe Failure Reporting tab. There is no Failure Codes section present (THIS IS THE ISSUE) The expectation is that the Failure Codes section should contain Problem Code P2.
Problem conclusion
The fix for this APAR is contained in the following maintenance package: Release 7.6.0.9 of Base Services
Temporary fix
Comments
APAR Information
APAR number
IV96998
Reported component name
MAXIMO OIL & GA
Reported component ID
5724R5400
Reported release
750
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-06-07
Closed date
2017-07-26
Last modified date
2017-07-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
MAXIMO OIL & GA
Fixed component ID
5724R5400
Applicable component levels
R760 PSY
UP
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Document Information
Modified date:
15 November 2022