APAR status
Closed as program error.
Error description
Steps to replicate the issue: 1. Go to Work Order Tracking (Tr) application. 2. Click on New Work Order icon from the toolbar. 3. Enter an Alias into the Asset field. 4. Try to save the record. The issue is: At this point, system throws the error "BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the <HOME> directory and determine where and why the error is thrown."
Local fix
No workaround has been found.
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO * **************************************************************** * PROBLEM DESCRIPTION: * * NULLPOINTEREXCEPTION IN WORK ORDER TRACKING (TR) * * APPLICATIONWHILE TRYING TO SAVE WORK ORDER CREATED AGAINST * * ASSET ALIAS. * * The problem is a regression of IV83950 that only occurs in * * 7603. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The problem is a regression of IV83950 that only occurs in 7603. See IFIX 269413 for the regression fix. The fix for this APAR is contained in the following maintenance package: | release\fix pack | Interim Fix for Release 7.6.0.9 Product
Temporary fix
Comments
APAR Information
APAR number
IV96322
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-05-19
Closed date
2017-05-19
Last modified date
2017-05-19
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R760 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPPU","label":"Work Order Tracking"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
19 May 2017