APAR status
Closed as program error.
Error description
I have been having an issue since I installed the transportation add-on with the Mechanic clipboard. If I try to save I get the following pop-up error. If I push okay and save again the save works. BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the HOME directory and determine where and why the error is thrown. psdi.plust.app.workorder.PlusTWMAssignment incompatible with psdi.app.workorder.WO PERFORMANCE ISSUE: NO STEPS TO REPRODUCE: 1) Go to Work Orders - Mechanics Clipboard(Tr) 2) Choose any work order In the Labor subtab - click New Row - choose any labor Save Record EXPECTED RESULT: The record is saved without errors CURRENT ERRONEOUS RESULT: The following error message appears: BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the HOME directory and determine where and why the error is thrown. psdi.plust.app.workorder.PlusTWMAssignment incompatible with psdi.app.workorder.WO or the following message appears too BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the HOME directory and determine where and why the error is thrown. psdi.app.workorder WO incompatible with psdi.plustapp.workorder.PlusTWOCommonlnterface The client informed that the error happens when you make any type of change or update in the application. It may be to insert a new labor, or material or tool. And always happens when it is the first change or update being made, in the others the error does not happen
Local fix
NA
Problem summary
**************************************************************** * USERS AFFECTED: * * Maximo Transportation users * **************************************************************** * PROBLEM DESCRIPTION: * * There was a class cast exception * * psdi.plust.app.workorder.PlusTWMAssignment incompatible with * * psdi.app.workorder.WO when saving a labor. This is due to * * the fact that psdi.plust.app.workorder.PlusTWMAssignment * * does not extend psdi.app.workorder.WO. * **************************************************************** * RECOMMENDATION: * * none * ****************************************************************
Problem conclusion
This is fixed in maximo core code but problem happens only in Transportation. The fix for this APAR is contained in the following maintenance package: | release\fix pack | Interim Fix for Release 7.6.0.8 Product
Temporary fix
Comments
APAR Information
APAR number
IV94465
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-03-22
Closed date
2017-03-30
Last modified date
2017-03-30
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
maximo
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R760 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPPU","label":"Work Order Tracking"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
30 March 2017