APAR status
Closed as program error.
Error description
PROBLEM: With the client ID entered in the Maps application, other map functionalities will work. But this action won't work. Without the client ID, this action works. But other map functionalities won't work. PERFORMANCE ISSUE: N STEPS TO REPRODUCE: 1 Go to Administration module > Map Manager application 2 Disable Bing map by de-selecting the "Enable Map" checkbox for the Bing Maps. 3 Bring up the google map Populate the required fields e.g. Map Provider is "Google Maps", Length and Distance unit is Kilometers 4 Click the New Row button to enter a site Site = BEDFORD Zoom Level = 15.00 Latitude=42.5540919200 Longtidue=-71.4867496500 5 Enter a valid Google client ID for the map 6 Distance Matrix Service URL: http://maps.googleapis.com/maps/api/distancematrix/json\ 7 select "Enable Map" checkbox Save the record 8 Open a project in the Graphical Assignment application Select Action > select the "Populate Destination Travel Time Matrix" action get errors below. 01 Nov 2016 09:06:06:738 [INFO] [MAXUI2] [] phantomlist object count 13383 01 Nov 2016 09:06:16:619 [INFO] [MAXUI2] [CID-UIASYNC-511] Correlation started. 01 Nov 2016 09:06:19:836 [WARN] [MAXUI2] [CID-UIASYNC-511] Input Map<String, SKDMAPInputParamInfo> is empty! 01 Nov 2016 09:06:19:924 [DEBUG] [MAXUI2] [CID-UIASYNC-511] cookies to copy=[] 01 Nov 2016 09:06:20:270 [DEBUG] [MAXUI2] [CID-UIASYNC-511] responseBody=[B@5bfaa9fb 01 Nov 2016 09:06:20:270 [INFO] [MAXUI2] [CID-UIASYNC-511] Error response.Response Code :403. Response Message:Forbidden 01 Nov 2016 09:06:20:270 [ERROR] [MAXUI2] [CID-UIASYNC-511] Error converting the GMaps response to a JSONObject instance java.io.IOException: Unexpected character 'U' on line 1, column 1 at com.ibm.json.java.internal.Tokenizer.next(Tokenizer.java:129) at com.ibm.json.java.internal.Parser.parse(Parser.java:57) at com.ibm.json.java.internal.Parser.parse(Parser.java:47) at com.ibm.json.java.JSONObject.parse(JSONObject.java:79) at com.ibm.json.java.JSONObject.parse(JSONObject.java:91) at com.ibm.tivoli.maximo.map.GMapsTravelTimeMatrix.bytesToJSONObjec t(GMapsT ravelTimeMatrix.java:486) CURRENT ERRONEOUS RESULT: Unable to populate Destination Travel Time Matrix EXPECTED RESULT: Should get a message that the Destination Travel Time Matrix successfully populated for project ADDITIONAL INFO: Maximo is passing just the client id - not a URL signature at the end of it. i.e. Need to include a signature parameter to pass the cryptographic key for creating a signature ENVIRONMENT (SYSTEM INFO): IBM Maximo for Service Providers 7.6.1.0-20160422-1602 Build 20160422-1602 DB Build V7610-23 HFDB Build HF7610-00 IBM Maximo Asset Management Scheduler 7.6.2.1 Build 20160316-1020 DB Build V7621-18 IBM Maximo Anywhere 7.6.0.0 Build 20160112_031213-0600 DB Build V7600-03IBM Maximo Asset Management 7.6.0.4 Build 20160310-1641 DB Build V7604-01 LOCAL FIX: N/A SECURITY IMPACT (Y/N):N
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * MAXIMO SCHEDULER USERS * **************************************************************** * PROBLEM DESCRIPTION: * * UNABLE TO USE THE "POPULATE DESTINATION TRAVEL TIME MATRIX" * * WITH CLIENTID * **************************************************************** * RECOMMENDATION: * * Apply fixpack Release 7.6.0.9 of Base Services or request * * an interim fix * ****************************************************************
Problem conclusion
Fix has been made to fix....The fix for this APAR is contained in the following maintenance package: | release\fix pack\interim fix for Release 7.6.0.9 of Base Services
Temporary fix
Comments
APAR Information
APAR number
IV91701
Reported component name
MAXIMO SCHEDULE
Reported component ID
5724R46SE
Reported release
762
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-12-21
Closed date
2017-05-19
Last modified date
2017-05-19
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO SCHEDULE
Fixed component ID
5724R46SE
Applicable component levels
R762 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9NUN","label":"Maximo Asset Management Scheduler"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"762","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
19 May 2017