APAR status
Closed as program error.
Error description
PROBLEM: entering the meter reading on quick reporting for work orders with multi asset the meter reading for the location is being called when trying to enter the meter reading on the individual asset. PERFORMANCE ISSUE: No STEPS TO REPRODUCE: 1.GO TO >> ASSETS >> METERS 2.Create a new meter called METER_TEST -Enter CONTINUOUS in Meter Type -Enter ACTUAL in Reading Type 3.Save 4.GO TO >> ASSETS >> ASSETS 5.Create a new asset called ASSET_TEST 6.Click on the Meters Tab 7.Click New Row button 8.Enter METER_TEST in Meter field 9.Enter ALL in Average Calculation Method field 10.Save 11.Change status to OPERATING 12.GO TO >> WORK ORDERS >> QUICK REPORTING 13.Create a new Work Order 14.Click New Row in Multiple Assets,Locations and CIs 15.Enter ASSET_TEST in Asset field 16.Save 17.DETAIL MENU >> ENTER METER READINGS CUSTOMERS EXPECTATIONS Enter a reading in Quick reportingWorks like work order application. .GO TO >> WORK ORDERS >> WORK ORDER TRACKING .Bring up the work order created in step 13 .In Multiple Assets,Locations and CIs session click detail menu >> Enter Meter REading You can see a record in the pop up that you can enter a new reading and new reading date. CURRENT ERRONEOUS RESULT: The customer is not able to enter meter reading on the Quick Reporting. ENVIRONMENT (SYSTEM INFO): App Server IBM WebSphere Application Server 8.5.5.3 Version Tivoli's process automation engine 7.6.0.3 Build 20160114-1313 DB Build V7603-151 IBM TPAE Integration Framework 7.6.0.3 Build 20160108-1912 DB Build V7603-21 IBM Maximo Asset Management 7.6.0.3 Build 20160113-2204 DB Build V7603-01 Server OS Windows Server 2012 6.2 Server DB Microsoft SQL Server 11.0 (11.00.2100)
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * All users who use Quick Reporting * **************************************************************** * PROBLEM DESCRIPTION: * * METER READING ISSUE IN QUICK REPORTING APPLICATION * **************************************************************** * RECOMMENDATION: * * Upgrade to latest release * ****************************************************************
Problem conclusion
Change data source of meter reading from work order to multiassetlocci table. Will be available in 7608 Fix Pack Release
Temporary fix
Comments
APAR Information
APAR number
IV91567
Reported component name
WORK ORDERS
Reported component ID
5724R46WO
Reported release
760
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-12-15
Closed date
2017-03-07
Last modified date
2017-03-07
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
WORK ORDERS
Fixed component ID
5724R46WO
Applicable component levels
R760 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPPU","label":"Work Order Tracking"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"760","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
07 March 2017