A fix is available
APAR status
Closed as program error.
Error description
At some point in the recent past, perhaps as far back as the Mozilla Firefox Extended Service Release (ESR) v42, the Tivoli Monitoring 6.3.x Tivoli Enterprise Portal (TEP) browser client stopped functioning when launched using the Firefox browser from a Windows OS client. Four separate symptoms have been observed during attempts to reproduce the problem: 1. TEP applet will not launch at all; no deployment of the applet by the browser occurs. 2. TEP applet will launch, but would then crash; a message reporting that the Java deployment toolkit had failed is displayed. 3. TEP applet will launch, and the logon dialog will appear; however, after entering valid credentials, the applet would continually restart itself, and the first workspace would never be rendered. 4. TEP applet will launch, and first workspace will render successfully; however, after just a few attempts to switch to other workspaces from the navigator, the content area would disappear, and only the applet's top banner frame would display. The test environment used to reproduce these issues was the following: TEPS: ITM 6.3FP6 GA level on Linux server TEP: ITM 6.3FP6 GA level Browser: 32-bit Firefox ESR v45.3.0 on Windows 7 laptop (IBM Edition - Windows 7 64-bit v1.14.00.AM B17) Java: Eight different 32-bit versions were tested: IBM: 7.0.9.40, 7.0.9.50, 7.1.3.10 (currently shipping with ITM), 7.1.3.50, 8.0.3.11 Oracle: 7u80, 7u111, 8u101
Local fix
Problem summary
At some point in the recent past, perhaps as far back as the Mozilla Firefox Extended Service Release (ESR) v42, the Tivoli Monitoring 6.3.x Tivoli Enterprise Portal browser client stopped functioning when launched using the Firefox browser from a Windows OS client. The Tivoli Monitoring 6.3.x Tivoli Enterprise Portal browser client stopped functioning when launched using the Firefox browser from a Windows OS client. The following behaviors have been observed: 1. Tivoli Enterprise Portal applet will not launch at all; no deployment of the applet by the browser occurs. 2. Tivoli Enterprise Portal applet will launch, but will then crash; a message reporting that the Java deployment toolkit had failed is displayed. 3. Tivoli Enterprise Portal applet will launch, and the logon dialog will appear; however, after entering valid user credentials, the applet will repeatedly restart itself, and the first workspace will never be rendered. 4. Tivoli Enterprise Portal applet will launch, and first workspace will render successfully; however, after just a few attempts to switch to other workspaces from the navigator view, the content area will disappear, and only the applet's top banner frame will be displayed.
Problem conclusion
The APAR fix involved an update to the primary applet.html file associated with the Tivoli Enterprise Portal browser component. A change was made to adjust for various race conditions and timing issues associated with applet instance management under the Firefox browser. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.3.0-TIV-ITM-FP0007
Temporary fix
Comments
APAR Information
APAR number
IV89128
Reported component name
TEP
Reported component ID
5724C04EP
Reported release
630
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-09-15
Closed date
2017-01-06
Last modified date
2017-01-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TEP
Fixed component ID
5724C04EP
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"630","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
08 March 2023