APAR status
Closed as program error.
Error description
System will throw out of memory errors and hung threads causes the JVM to crash when doing Direct Print. PROBLEM: Direct Print does not handle resend of request properly. If due to some reason the load balancer resends a request then the report will be executed against all records causes the system to crash. PERFORMANCE ISSUE: Yes STEPS TO REPRODUCE: Have an environment with a load balancer and millions of work order records. The load balancer should be set to resend the request after 20 seconds if it does not receive a reply. Do Direct Print of WorkOrder of 200 records (basically it should execute for more than 20 seconds). Now the load balancer will resend the request after 20 seconds and that request will execute the report with all records in the database and the System might throw an out of memory error or it will become very slow. CURRENT ERRONEOUS RESULT: The system crashes. EXPECTED RESULT: The system should not crash when direct print for small number (10-100) of records are done. ADDITIONAL INFO: ENVIRONMENT (SYSTEM INFO): App Server IBM WebSphere Application Server 7.0.0.35 Version IBM Maximo Asset Management 7.5.0.8 Build 201504071004 DB Build V7508-00 IBM Maximo Project Adaptor 7.5.0.0 Build 14 DB Build V7500-01 Tivoli's process automation engine 7.5.0.8-IFIX20150601-1048 Build 20150401-2000 DB Build V7508-33 HFDB Build HF7508-01 IBM Maximo Adapter for Primavera 7.5.0.0-20150701-1429 Build 20110418-1030 DB Build V7500-05 IBM Maximo Enterprise Adapter for SAP Applications 7.5.0.1 Build 201203011027 DB Build V7500-06 IBM TPAE Integration Framework 7.5.1.3 Build 20150403-1800 DB Build V7513-02 IBM Maximo for Oil And Gas 7.5.1.0-20140210-1003 Build 20130227-1708 DB Build V7510-67 HFDB Build HF7510-01 Server OS Windows Server 2008 R2 6.1 build 7601 Service Pack 1 Server DB Oracle 11.2 (Oracle Database 11g Enterprise Edition Release 11.2.0.4.0 - 64bit Production With the Partitioning, OLAP, Data Mining and Real Application Testing options) LOCAL FIX: Set the load balancer so that it will not resend the request.
Local fix
N/A
Problem summary
**************************************************************** * USERS AFFECTED: * * All Maximo Users * **************************************************************** * PROBLEM DESCRIPTION: * * DIRECT PRINT REPORT WILL BE EXECUTED AGAINST ALL RECORDS DUE * * TO WHEN LOAD BALANCER RESENDS A REQUEST * **************************************************************** * RECOMMENDATION: * * Upgrade to the fixpack release of 7.5.0.10 or 7.6.0.4 or * * request an ifix * ****************************************************************
Problem conclusion
Fixed in code
Temporary fix
Comments
APAR Information
APAR number
IV79189
Reported component name
MAXIMO SYSTEMS
Reported component ID
5724R46AV
Reported release
750
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-11-24
Closed date
2016-02-17
Last modified date
2016-02-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Maximo
Fix information
Fixed component name
MAXIMO SYSTEMS
Fixed component ID
5724R46AV
Applicable component levels
R750 PSY
UP
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Document Information
Modified date:
17 February 2016