IV77842: UNABLE TO COMPLETE WF PROCESS IN CLONED APP WHEN USING ROUTEWF ACTION IN INTERACTION NODE

APAR status

• Closed as program error.

Error description

• ERROR DESCRIPTION:
  BMXAA4407E - A nested exception caused the workflow process to
  fail (null)
  
  PROBLEM:
  Having an issue using the Mobile Change Approvals application
  to complete workflow task assignments that are followed by
  Interaction
  nodes that call a Change application action. Happens with a
  Mobile (Everyplace) and cloned application.
  
  STEPS TO REPRODUCE:
  1.   Create a simple workflow with one task node and one
  interaction
  node that uses a Workorder application action.
  2. Create a new WO record and manualy route the TEST workflow
  to create
  a new workflow WO assignment to the current user.
  3.  Navigate to the Work Order cloned mobile app application
  4.  Open the WO
  5. Click on Route WF icon and choose the action on the dialog
  for the
  interaction node
  6. System navigates to the base WOTRACK app and displays an
  error.
  
  CURRENT ERRONEOUS RESULT:
  BMXAA4407E - A nested exception caused the workflow process to
  fail
  (null)
  
  EXPECTED RESULT:
  Workflow process to complete
  
  ENVIRONMENT (SYSTEM INFO):
  Found in TPAE 7.5.0.7
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo workflow users                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * BMXAA4407E - A nested exception caused the workflow process  *
  * to fail (null)                                               *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply latest fix pack.                                       *
  ****************************************************************
  PROBLEM:
  Unable to complete workflow task assignments that are followed
  by interaction nodes that specify an application that differs
  from the current application in which the interaction node has
  been executed.
  
  STEPS TO REPRODUCE:
  1. In Application Designer, create a clone of the Work Order
  Tracking application.
  2. Create a simple workflow with one task node and one
  interaction node that uses a Workorder application action. Make
  sure that the interaction node's application is specified as
  WOTRACK.
  3. In the cloned Work Order Tracking application, create a new
  WO record and manualy route the TEST workflow to create a new
  workflow work order assignment to the current user.
  4. After making sure that you are in the cloned application,
  click on Route WF icon and choose the action on the dialog
  corresponding to the workflow you created in Step 2.
  5. Click OK to complete the interaction.
  6. After completing the interaction, user is brought from the
  current application (cloned Work Order Tracking) to the
  interaction node application
  (out-of-box Work Order Tracking) List tab, and the following
  error dialog is encountered:
  
       "BMXAA4407E - A nested exception caused the workflow
  process to fail (null)."
  

Problem conclusion

• Workflow configuration option to "Stay on Current App" has been
  added to interaction nodes. This allows for access to the
  actions of another application without forcing a switch to the
  interaction node application upon completion of the interaction.
  Workflow processes with interaction nodes that specify an
  application-specific action and that are used in multiple
  applications no longer attempt to switch applications when these
  nodes are configured to "Stay on Current App", thereby avoiding
  undesired application switching and the "BMXAA4407E - A nested
  exception caused the workflow process to fail (null)." error.
  
  The fix for this APAR is contained in the following maintenance
  package:
  	| release\fix pack\interim fix for Release 7.5.0.10 and Release
  7.6.0.3 of Base Services
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  WORK & MTRL APP

• Fixed component ID

  TIVOWRKMM

Applicable component levels

• R750 PSY

     UP