Fixes are available
APAR status
Closed as fixed if next.
Error description
Environment: ITM 32-bit/64-bit Agents on Windows machines. his APAR only applies to Windows machines. Problem Description: When a 32-bit/64-bit ITM Agent is uninstalled and it has instances, the instance INI, ENV and EXE files may not removed from the ITM directory tree so they still show as available in MTEMS. The agent services are not removed from the Service Manager, so they may attempt to start upon reboot. Recreate Instructions: 1. Install agent and configure an instance. 2. Uninstall the Agent CD to remove the agent and all instances. 3. Without the APAR, the instances show as available in MTEMS GUI. Also, their service may not be removed from the Service Control Manager. After the APAR, these instances are removed and MTEMS shows no trace of the uninstalled Agent.
Local fix
Delete the INI, ENV and EXE files if they exist in either the TMAITM6 directory or the TMAITM6_x64 directory for the agent instance in question. Once the INI file has been deleted the entries will disappear from MTEMS. Use "sc delete servicename" to uninstalled any agent services that remain. Alternatively, use the Remove Instance option from MTEMS to delete both the agent config ini files and the agent services.
Problem summary
When a 32-bit IBM Tivoli Management (ITM) Agent is uninstalled and it has instances, the instances INI, ENV and EXE files may not be removed from the ITM directory tree so they still show as available in Manage Tivoli Enterprise Management Services (MTEMS). The agent services are not removed from the Service Manager, so they may attempt to start upon reboot.
Problem conclusion
Code was changed to delete INI, ENV and EXE file when a primary product code is removed. This removes the instances from visibility to MTEMS and fixes the problem. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.2.2-TIV-ITM-FP0008 | fix pack | 6.2.3-TIV-ITM-FP0002
Temporary fix
Delete the INI, ENV and EXE files if they exist in either the TMAITM6 directory or the TMAITM6_x64 directory for the agent instance in question. The files will have the instance name in their names. Once the INI file has been deleted the entries will disappear from MTEMS. Use "sc delete servicename" to uninstall any agent services that remain.
Comments
APAR Information
APAR number
IZ81493
Reported component name
OMEG DIST INSTA
Reported component ID
5608A41CI
Reported release
622
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-08-06
Closed date
2011-03-30
Last modified date
2012-08-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
R622 PSY
UP
[{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"622"}]
Document Information
Modified date:
30 December 2022