APAR status
Closed as program error.
Error description
This happens for Premium client Scottish Power in a specific scenario ,v 6.1 Prerequisite:-to have WOPRIORITY and FAILURECLASS fields set mandatory on screen level and WOPRIORITY set esig enabled - Create new WO: -Populate location and all other mandatory fields EXCEPT failureclass -DONT SAVE -Select Action menu 'Select Owner' -you get esig dialog - fill it in , -you get error failure class is required, -populate failure class -select owner -and fill in esig then person group list downloads/attempts to download When clicked ok to download the cursor/Maximo hangs The problem is two fold - why the person group download is triggered and why it subsequently hangs
Local fix
when required field failureclass was populated first and save performed the problem did not occur
Problem summary
**************************************************************** * USERS AFFECTED: All maximo users * **************************************************************** * PROBLEM DESCRIPTION: This happens in a specific * * * * scenario ,v 6.1 * * * * Prerequisite:-to have WOPRIORITY and * * FAILURECLASS fields * * * * set mandatory on screen level and * * WOPRIORITY set esig enabled * * * * - Create new WO: * * * * -Populate location and all other * * mandatory fields EXCEPTYANA15 * * * * failureclass * * * * -DONT SAVE * * * * -Select Action menu 'Select Owner' * * * * -you get esig dialog - fill it in , * * * * -you get error failure class is * * required, * * * * -populate failure class * * * * -select owner * * * * -and fill in esig * * * * then person group list * * downloads/attempts to download * * * * When clicked ok to download the * * cursor/Maximo hangs * * * * The problem is two fold - why the * * person group download is * * * * triggered and why it subsequently hangs * * * * LOCAL FIX: * * * * when required field failureclass was * * populated first and save * * * * performed the problem did not occur * * * **************************************************************** * RECOMMENDATION: * * * * * * * **************************************************************** RESULT SET DOWNLOAD DIALOG APPEARS AND CURSOR FREEZES AFTERWARDS V.6.1
Problem conclusion
validate should happen esig. The fix for this APAR is contained in the following maintenance package: | release\fix pack | REL 6.2.5
Temporary fix
Comments
APAR Information
APAR number
IZ46853
Reported component name
WORK ORDER TRAC
Reported component ID
5724R46WO
Reported release
610
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2009-03-18
Closed date
2009-04-13
Last modified date
2009-04-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
MAXIMO
Fix information
Fixed component name
WORK ORDER TRAC
Fixed component ID
5724R46WO
Applicable component levels
R610 PSY
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHPPU","label":"Work Order Tracking"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"610","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
13 April 2009