Direct links to fixes
APAR status
Closed as program error.
Error description
In IBM Process Portal, you might receive an error that often mentions a Dojo timeout for the following actions: -Clicking the Show More button on the task list in the Work tab -Clicking the Show More button on the instance list in the Processes tab Actions such as these are completed by using REST API requests that Process Portal sends to the IBM Business Process Manager (BPM) server. While most requests should complete within a specified time frame, allowing Process Portal to display the retrieved data, some requests might take longer because of various factors, such as the amount of data to be retrieved, server and database latency, and network latency. This shows an example of the REST call that is slow to complete and the resulting message logged. The REST API GET /rest/bpm/wle/v1/task?action=getdetails&taskIDs= is used and completed after 50 seconds. While retrieving the tasks' details the following error message pops up on the screen: The request timed out. No data can be displayed. - Close details Error:timeout exceeded (JavaScript Error) at _287/func@https://9.110.183.67:9443/mum/js/bluedojo/161/dojo/doj o.js:14 _287@https://9.110.183.67:9443/mum/js/bluedojo/161/dojo/dojo.js: 14 PRODUCTS AFFECTED IBM Business Process Manager (BPM) Advanced IBM BPM Standard IBM BPM Express
Local fix
Problem summary
No additional information is available.
Problem conclusion
A fix is available for IBM BPM V8.0.1.2 and V8.5.0.1 that adds a new Mashups ConfigService property, com.ibm.bpm.social.restRequestTimeoutSeconds, that, when set to an integer representing the number of seconds, sets the default REST request timeout. Making the REST timeout value configurable provides additional flexibility so that you can perform longer-running actions successfully (although the IBM BPM administrator might still need to look into what causes actions to run longer than expected). On Fix Central (http://www.ibm.com/support/fixcentral), search for JR55764: 1. Select IBM Business Process Manager with your edition from the product selector, the installed version to the fix pack level, and your platform, and then click Continue. 2. Select APAR or SPR, enter JR55764, and click Continue. When you download fix packages, ensure that you also download the readme file for each fix. Review each readme file for additional installation instructions and information about the fix.
Temporary fix
Not applicable
Comments
APAR Information
APAR number
JR55764
Reported component name
BPM EXPRESS
Reported component ID
5725C9600
Reported release
801
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-04-15
Closed date
2016-05-13
Last modified date
2017-03-03
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BPM EXPRESS
Fixed component ID
5725C9600
Applicable component levels
R801 PSY
UP
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Document Information
Modified date:
03 March 2017