Fixes are available
APAR status
Closed as program error.
Error description
If you use an application that contains charts that were built by using the IBM Business Process Manager (BPM) dashboards toolkit, those charts cannot render as pie charts. There is no visible indicator of the issue, unless you open a browser debugging tool, such as Firebug (if Firefox is the browser) or Developer Tools (if Internet Explorer is the browser). In the debugging tool, you see an error message that is similar to the following message: Firebug: Coach framework caught exception when calling Life cycle API load() on view div_1_1_2_1_1_r0, Exception: Permission denied to access property 'userProfile' Developer Tools: Coach framework caught exception when calling Life cycle API load() on view div_1_1_2_1_1_r0, Exception: TypeError: Object doesn't support this property or method IBM SmartCloud Orchestrator V2.3.0 charts that are based on the IBM BPM dashboards toolkit also cannot render as pie charts because of this issue. PRODUCTS AFFECTED: IBM BPM Advanced IBM BPM Standard IBM BPM Express
Local fix
You can right-click the frame where the chart is displayed and select the option to display the frame in a new tab or new window. In the new tab or window, the pie chart renders correctly.
Problem summary
The pie-chart rendering code in the Dashboards toolkit retrieves your user profile to determine whether you are using a language (Japanese, Polish, or Turkish) that requires different formatting than other languages for the labels on the pie chart. The user profile retrieval code incorrectly determined that you are using IBM Process Portal and tried to access a cached user profile before attempting to retrieve it from REST services. Because the profile is cached only by Process Portal, the missing reference caused an error and prevented the pie chart from rendering.
Problem conclusion
A fix is available for IBM BPM V8.5.0.0 that catches the exception that is generated by the cached user profile access attempt and retrieves your user profile from REST services, allowing the pie chart to be rendered correctly. On Fix Central (http://www.ibm.com/support/fixcentral), search for JR51076: 1. Select IBM Business Process Manager with your edition from the product selector, the installed version to the fix pack level, and your platform, and then click Continue. 2. Select APAR or SPR, enter JR51076, and click Continue. When you download fix packages, ensure that you also download the readme file for each fix. Review each readme file for additional installation instructions and information about the fix.
Temporary fix
Not applicable
Comments
APAR Information
APAR number
JR51076
Reported component name
BPM ADVANCED
Reported component ID
5725C9400
Reported release
850
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-08-19
Closed date
2014-10-14
Last modified date
2014-10-14
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
BPM ADVANCED
Fixed component ID
5725C9400
Applicable component levels
R850 PSY
UP
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.5","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
16 October 2021