Direct links to fixes
APAR status
Closed as program error.
Error description
Steps: 1) Ship order items partially (two items, ship one by one). 2) Return items in reverse sequence. Observed Results: When return is reversed, during the refund of second item InvalidDataException occurs "The parameter amount should be <= 57.75000, but it is 257.25000". ARefundTaskCmdImpl.mapRuleToBackendForDependentCredit() sets wrong amount into the refund actions. In this case with two items, it should compose two refund actions: the first action has amount 57.75000 with payment 77003 , the second action has amount 199.50000 with payment 77004. But now it set the first action amount to be 257.25000 with payment 77003, and then it thinks there is no remaining amount to be handled, so that it didn't compose the second action. This is why it finally get the error " The parameter amount should be <= 57.75000, but it is 257.25000." Attach first error message if exist: [6/2/14 11:35:57:274 IST] 00000039 WC_EDP 3 DoPaymentActionsPolicyCmdImpl execute() <<< ---------------------------------- Exception ------------------------------------- >>> level: 0 class name: com.ibm.commerce.edp.api.InvalidDataException [details] default message: null localized message: The parameter amount should be <= 57.75000, but it is 257.25000. message key: PPC_PARAMETER_AMOUNT_NOTALLOWED format arguments: [ <= 57.75000, 257.25000 ] resource bundle: com.ibm.commerce.payments.plugincontroller.resourcebundle.PPCMes sages class source: PluginController method source: createDependentCredit(paymentContext, paymentId, amount) properties: locale = en_us allowedMaxiumAmount = 57.75000 amount = 257.25000
Local fix
Problem summary
USERS AFFECTED: Customers using partial shipment. PROBLEM ABSTRACT: InvalidDataException while processing refund for oderitems in different sequence in case of partial shipment BUSINESS IMPACT: Note able to refund when using partial shipment RECOMMENDATION:
Problem conclusion
The OOB logic updated. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR50501
Reported component name
WC BUS EDITION
Reported component ID
5724I3800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-06-16
Closed date
2014-08-06
Last modified date
2014-08-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
WC BUS EDITION
Fixed component ID
5724I3800
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSYL","label":"WebSphere Commerce Enterprise"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021