Direct links to fixes
APAR status
Closed as program error.
Error description
Exceptions can occur when parsing the request parameters. These exceptions are logged in the ExtendedErrorInfo logging component, which will attempt to print additional information about the request that caused the exception, including the request parameters. When attempting to parse the request parameters for printing, it can run into an Exception, causing a recursive behaviour. The following is an example of one such case, where there is an error extracting the request parameters due to an encryption/decryption error, since the Merchant Key that was setup in the system was incorrect: at com.ibm.commerce.server.ServletHelper.extractRequestParameters(S ervletHelper.java:931) at com.ibm.commerce.webcontroller.RequestParameterExtractor.printRe questParameters(RequestParameterExtractor.java:107) at com.ibm.commerce.webcontroller.RequestParameterExtractor.toStrin g(RequestParameterExtractor.java:81) at java.lang.String.valueOf(String.java:1528) at java.lang.StringBuilder.append(StringBuilder.java:194) at com.ibm.commerce.foundation.logging.ExtendedErrorInfo.toString(E xtendedErrorInfo.java:157) at com.ibm.commerce.foundation.logging.ExtendedErrorInfo.logInfo(Ex tendedErrorInfo.java:184) at com.ibm.commerce.exception.ECApplicationException.logMessage(ECA pplicationException.java:674) at com.ibm.commerce.exception.ECException.<init>(ECException.java:2 96) at com.ibm.commerce.exception.ECApplicationException.<init>(ECAppli cationException.java:559) at com.ibm.commerce.exception.ECApplicationException.<init>(ECAppli cationException.java:489) at com.ibm.commerce.exception.ECApplicationException.<init>(ECAppli cationException.java:131) at com.ibm.commerce.security.keys.WCKeyRegistry.getNewKey(WCKeyRegi stry.java:1291) at com.ibm.commerce.security.keys.WCKeyRegistry.getNewKey(WCKeyRegi stry.java:1316) at com.ibm.commerce.foundation.internal.common.util.encryption.impl .ClassicCommerceActiveEncryptionProviderWithoutVersioningImpl.ge tNewGeneratedKey(ClassicCommerceActiveEncryptionProviderWithoutV ersioningImpl.java:60) at com.ibm.commerce.foundation.internal.common.util.encryption.impl .ClassicCommerceActiveEncryptionProviderWithoutVersioningImpl.de crypt(ClassicCommerceActiveEncryptionProviderWithoutVersioningIm pl.java:138) at com.ibm.commerce.foundation.internal.common.util.encryption.impl .ClassicCommerceActiveEncryptionProviderWithoutVersioningImpl.de crypt(ClassicCommerceActiveEncryptionProviderWithoutVersioningIm pl.java:113) at com.ibm.commerce.server.ServletHelper.extractRequestParameters(S ervletHelper.java:931) at com.ibm.commerce.webcontroller.RequestParameterExtractor.printRe questParameters(RequestParameterExtractor.java:107) at com.ibm.commerce.webcontroller.RequestParameterExtractor.toStrin g(RequestParameterExtractor.java:81) at java.lang.String.valueOf(String.java:1528) at java.lang.StringBuilder.append(StringBuilder.java:194) at com.ibm.commerce.foundation.logging.ExtendedErrorInfo.toString(E xtendedErrorInfo.java:157) at com.ibm.commerce.foundation.logging.ExtendedErrorInfo.logInfo(Ex tendedErrorInfo.java:184) at com.ibm.commerce.exception.ECApplicationException.logMessage(ECA pplicationException.java:674) at com.ibm.commerce.exception.ECException.<init>(ECException.java:2 96) at com.ibm.commerce.exception.ECApplicationException.<init>(ECAppli cationException.java:559) at com.ibm.commerce.exception.ECApplicationException.<init>(ECAppli cationException.java:489) at com.ibm.commerce.exception.ECApplicationException.<init>(ECAppli cationException.java:131) at com.ibm.commerce.security.keys.WCKeyRegistry.getNewKey(WCKeyRegi stry.java:1291)
Local fix
Disable the logging of ExtendedErrorInfo, by adding the following as the trace string: Append this to the end of the trace specification string com.ibm.commerce.foundation.logging.ExtendedErrorInfo=off: com.ibm.commerce.foundation.logging.ExtendedInfo=off
Problem summary
USERS AFFECTED: Systems which have exceptions which cause errors while parsing request parameters. PROBLEM ABSTRACT: Prevent recursion when logging request parameters BUSINESS IMPACT: Users with these requests are unable to access the site when the error occurs. The recursion also causes an impact to the overall server performance. RECOMMENDATION:
Problem conclusion
The extended error information no longer attempt to decrypt the encoded parameters. There is also a check that was added to ensure that printing extended information can't be called recursively. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR50373
Reported component name
3C COM PROF ED
Reported component ID
5724I4000
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-06-02
Closed date
2014-07-21
Last modified date
2015-02-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
3C COM PROF ED
Fixed component ID
5724I4000
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSPK6A","label":"WebSphere Commerce Professional"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
11 December 2021