Direct links to fixes
APAR status
Closed as program error.
Error description
When extraparmsMap="${analyticsMap}" is added to the <cm:order> tag in biConfig.xml and PayPal Express is used as the payment method, a guest checkout will appear to work as far as confirmation of the payment, then will return to the receipt page with an error at the bottom of the page, such as: "The store has encountered a problem processing the last request. Try again later. If the problem persists, contact your site administrator." AND/OR an exception similar to the following may appear in the logs: Stack trace: [ EST] 0000002b logging E /GenericJSPPageError.jsp - <Null Message> javax.servlet.jsp.JspTagException at com.ibm.commerce.bi.taglib.OrderBaseTag.doStartTag(OrderBaseTag. java:399 ) at com.ibm._jsp._OrderShippingBillingConfirmationPage._jspx_meth_cm _order_0 (_OrderShippingBillingConfirmationPag e.java:31809) at com.ibm._jsp._OrderShippingBillingConfirmationPage._jspService(_ OrderShi ppingBillingConfirmationPage.java:3474) at com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99
Local fix
Problem summary
USERS AFFECTED: Customer who leverage PayPal and have enabled the Analytics tag cm:order (with extraparmsMap="${analyticsMap}") to capture data PROBLEM ABSTRACT: OrderShippingBillingConfirmationPage shows error if Paypal is used as mode of payment and analytics is enabled BUSINESS IMPACT: Shoppers who use the PayPal payment method may be unable to complete their order. RECOMMENDATION:
Problem conclusion
When paying with non-traditional methods (such as the PayPal customization), some information about the user may not be available through WebSphere Commerce, such as customer address. Additional checks were added to allow for the normal processing of the order when this information is missing. ------------------------------------------------------------- The latest available maintenance information can be obtained from the Recommended Fixes for WebSphere Commerce technote: http://www.ibm.com/support/docview.wss?rs=3046&uid=swg21261296
Temporary fix
Comments
APAR Information
APAR number
JR48917
Reported component name
3C COM PROF ED
Reported component ID
5724I4000
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-12-25
Closed date
2014-08-08
Last modified date
2014-08-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
3C COM PROF ED
Fixed component ID
5724I4000
Applicable component levels
R700 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSPK6A","label":"WebSphere Commerce Professional"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB31","label":"WCE Watson Marketing and Commerce"}}]
Document Information
Modified date:
07 December 2021