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Login to Rational DOORS Web Access results in "Unable to determine the Interop server version"

Troubleshooting


Problem

Attempts to login to IBM Rational DOORS Web Access (DWA) result in the error "Login has failed: Unable to determine the Interop server version".

Symptom

When you login to DWA the result is an error message "Login has failed: Unable to determine the Interop server version"

A similar error message shows in the DWA server log:


<xx-xx-xxxx xx:xx:xx> [Active Session Agent Thread] ERROR com.telelogic.festival.adapter.ers.ErsServerResult  -
[Message:Unable to determine the Interop version because the server details are missing or invalid]
[ClientLoggingId:null][ServletLoggingId:9000000083428577419][rmLoggingId:0]
[SessionId:ActiveSessionAgent][RequestId:N/A][subSystemId:RM_STACK]
<xx-xx-xxxx xx:xx:xx> [Active Session Agent Thread]
ERROR com.telelogic.festival.session.ActiveSessionAgent  -
[Message:Failed to register active sessions:
Unable to determine the Interop version. with <ers-4e080e0e0c9063de>]
[ClientLoggingId:null][ServletLoggingId:9000000083428577419][rmLoggingId:0]
[SessionId:ActiveSessionAgent][RequestId:N/A][subSystemId:RM_STACK]


Cause

Interop server version is not compatible with the DWA.

Resolving The Problem

To resolve this issue, install the version of Interop server certified compatible (supported) as referenced in the Release Notes for DWA.

[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Installation","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"1.4.0.1;1.4.0.2;1.4.0.3;1.4.0.4;1.4.0.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":null,"Platform":[{"code":"","label":null}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
01 May 2020

UID

swg21507022

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